Maria Mandjoukova Koutsoumpa

Maria mandjoukova koutsoumpa

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location of Maria Mandjoukova KoutsoumpaBrussels, Brussels Region, Belgium
Phone number of Maria Mandjoukova Koutsoumpa+91 xxxx xxxxx
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  • Timeline

    Oct 2013 - Feb 2016

    Flight Purser

    Etihad Airways
    Nov 2016 - Aug 2018

    Flight Attendant

    Emirates
    Aug 2018 - Jun 2021

    Flight Operations Specialist

    Etraveli
    Jun 2021 - now

    Full time mother

    Stay at Home Mom
    Nov 2023 - now

    Owner of Marketing Website

    Self-employed
    Current Company
    Feb 2024 - now

    Secretary

    European Commission
  • About me

    Secretary at European Commission

  • Education

    • Harvard business school- iata

      -
      Diploma leadership and management in aviation

      ● Diploma awarded in collaboration with IATA● Selected for partial scholarship by Etihad Airways based on outstanding performance● Relevant topics: Air Transportation System, Aviation Law, Functions of Civil Aviation Authorities, NavigationServices, Ground Operations, 10 Harvard modules for Management and Leadership

    • College of economics and administration

      2008 - 2012
      Bachelor’s degree marketing

      ● Graduated with Excellent grade (6/6) at Written Final State Examination● Admitted with Excellent grade (6/6) at the College Admissions Examination● Selected coursework: Macroeconomics, Microeconomics, Marketing Essentials, Political science, Finance

  • Experience

    • Etihad airways

      Oct 2013 - Feb 2016

      • Promoted to Cabin Senior, as one of the youngest leaders in the company’s history with less than two years of flying experience• Coaching, assessing and improving the operational performance of the crew team in-flight • Increased duty-free sales on board with revenue averaging USD 4,000 per month • Aircraft types: Airbus 319, 320, 321, 330-200, 330-300, 340-500, 340-600 Boeing 777-300, 777-200, 787 • Promoted to First and Business Class cabin after only 9 months, 2-3 years ahead of the promotion cycle• Selected to serve multiples VVIP’s, including Sheikhs, Royalties, Celebrities etc. • Picked to represent Etihad Airways at Promotional Roadshow of the new Airbus 380 in Dubai 2014 • Chosen for early promotion due to consistent performance above expectation • Selected for Nanny training in Norland College of England providing special care of children on board, based on excellent interpersonal skills • Received a record of high number of passenger’s recognition leading to early promotion• Contributed to the excellent customer service across long and short distance flights• Ensuring the safety and security of passengers in emergency situations and administering first aid if necessary

      • Flight Purser

        Oct 2013 - Feb 2016
      • Business Class Cabin Crew

        Jul 2014 - Jun 2015
      • Cabin Crew

        Oct 2013 - Jul 2014
    • Emirates

      Nov 2016 - Aug 2018
      Flight attendant

      • Representing one of the best airlines in the world (Awarded for Ambassador of Emirates during initial training) • Contributing to the success of the airline with personal expertise in customer care, culinary knowledge and attention to detail in every part of serving the guest • Took the initiative to resolve many problematic situations on board, such as medical emergencies, safety incidents or service recovery • Aircraft types: Airbus 380, Boeing 777-300,777-200

    • Etraveli

      Aug 2018 - Jun 2021
      Flight operations specialist

      • Taking excellent care of flight reservations with more than 100 airlines worldwide and ensuring passengers special requests are handled properly on time.• Successfully handling flight cancellations, flight changes, airline schedule changes and any situation in which the passengers needs assistance throughout their journey.• Advanced knowledge of Global Distribution Systems ( Amadeus, Sabre, Fare Logics)

    • Stay at home mom

      Jun 2021 - now
      Full time mother

      Having kids – the responsibility of rearing good, kind, ethical, responsible human beings – is the biggest job anyone can embark on.

    • Self-employed

      Nov 2023 - now
      Owner of marketing website
    • European commission

      Feb 2024 - now
      Secretary
  • Licenses & Certifications

    • First & business class training

      Etihad airways
      Oct 2014
    • On board leader

      Etihad airways
      Sept 2015
    • Leadership and management in aviation

      Harvard business publishing
      Mar 2016
    • Air transport fundamentals

      International air transport association (iata)