Shauna Gilbert

Experience

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  Projetech

  Jul 2006 - Jan 2008

  Network Administrator

  · Maintained network of 30+ Windows servers with 99.9% up-time· Resolved and recommended improvement for systems, network, and security problems at an advancedlevel across multiple converged technology solutions, services, and platforms· Performed capacity and resource planning to evaluate existing network systems and recommendresources to maintain or expand as necessary· Participated in researching and evaluation of new products and services and preparedrecommendations for implementations of new systems, procedures, and organizational changes· Identified new system provisioning and rollout solution which led to a client wait time reduction of22% and an increase in client satisfaction by 42%· Assisted IT CIO with administration applications, reducing workload by 27%· Wrote scripts to automatically update system components, saving 30% admin time · Worked closely with decision makers in other departments to identify, recommend, develop,implement, and support cost-effective technology solutions for the organization· Identified shortcomings in IT and operating budgets, cutting tech expenses by over $250,000 in 2016· Maintained multiple production and testing environments supporting various Maximo versions from4.1.1, 5.2, 6, and 7 for multiple clients Show less

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  Booz Allen Hamilton

  Jan 2008 - Apr 2018

  Senior Technical Consultant / Associate

  · Analyzed system performance of 85 machines to prioritize and schedule software and hardwareupgrades across the enterprise while maintaining 99.999% uptime · Provided expertise in Maximo system architecture design and development to baseline the system'ssecurity posture gaining an Authority to Operate (ATO) for 3 different systems in the governmentrealm · Built infrastructure to handle millions of client files in proprietary systems via Attached Documents inMaximo· Provided troubleshooting for existing scripts and system issues, worked with end users to understandsymptoms, reviewed existing configuration, data, and logs to determine root cause, develop aresolution and/or work-arounds, and implementation of that resolution· Spearheaded a team as the technical lead that achieved CMMI Maturity Level 4/5· Developed and executed global customer service strategies and reduced the number of incident tickets by 15%· Successfully coached and trained junior IT consultants· Developed Maximo interfaces, scripts, and other customizations with a business case to do so and proof that the requirement couldn't be accomplished utilizing out-of-the-box functionality· Advanced knowledge of configuration for Maximo Integration Framework (MIF) formerly known asMaximo Enterprise Adapter (MEA), setting up external systems, various endpoints, different types ofinterfaces, web services, and utilizing them for data migration and/or extraction efforts · Led various activities in support of go-live to decrease show stopper problems by 75% due to previousexposure of database integrity errors when running the database upgrade utility for major Maximoupgrade efforts · Developed and implemented an enterprise wide, $18 million mobile solution that was accredited forthe first time in DoD with cellular access and deployed at nine Marine Corps bases Show less