Experience

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  G.v. lni follonica

  Jun 2006 - Nov 2012

  Sailing coach
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  General motors italia

  Oct 2014 - Oct 2015

  Sales support

  Analysis and creation of ad hoc reports to monitor the commercial performance of the Opel network and the activity carried out by the field force. Support analysis to Top Management for Market Review activities and evaluation of commercial strategies implemented.Responsible, reporting to the CEO of General Motors Italia, of projects aimed at evaluating the effectiveness of the commercial actions implemented and any necessary improvements in meetings with the company Department Heads.I have developed the ability to work within very tight deadlines and variable workloads. Close collaboration and relationship with Top Management for the analysis and creation of reports essential for the implementation of the strategies of multiple departments. Show less

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  Volkswagen group italia s.p.a.

  Nov 2015 - Apr 2016

  After sales audi analyst

  Data analysis and reporting management of the performance of the field force and the Audi Service network in support of the Audi Italia After Sales Department.Development of business plans explaining the economic feasibility of network investments and analysis of market potential.Implementation of reporting systems, used by the Top Management of Audi Italia, and evolution of the same for an effective analysis of brand strategies and network results.Analysis of the digitization and connectivity systems of the Audi brand for better management of the Service and After Sales offer. Show less

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  Accenture

  Jul 2016 - Feb 2017

  Bmw & mini aftersales coach

  Coaching activities in BMW and MINI dealerships in north-western Italy aimed at optimizing Aftersales processes in the B2C and B2B spare parts channels and accessories being the BMW Accessories Sales Manager. Monitoringof the main KPIs and performances of existing campaigns, planning andimplementing dedicated local marketing activities for the success of central and local campaigns. Responsible for the creation of dedicated display areas of accessories in the showrooms and in the workshop areas essential for a proactive proposition of accessories and upselling activities. Supportin the implementation of new IT processes and procedures with the aim of offering the customers a premium service and increase the turnover of the dealer. Responsible for organizing After Sales events promoted by the dealer to offer to selected customers a customized experience.Certification by BMW AG as Accessories Sales Manager. Show less

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  Fca - fiat chrysler automobiles

  Feb 2017 - Jan 2021

  Aftersales Area Manager of NSC South Africa and Morocco.Responsible for the implementation and achievement of the spare parts and accessories budget assigned to the markets through the interaction with the local NSC structure ensuring the implementation of the commercial policies shared with HQ. Point of reference for all commercial issues between the Market and HQ, ensuring the satisfaction of specific commercial and product needs necessary to achieve the objectives set by HQ.Business development through the various sell-out channels and identification of new business opportunities through constant interaction with all NSC departments, sharing the commercial and CRM actions to be implemented. Show less Aftersales Area Manager of FCA dealerships in north-eastern Italy. Responsible for the implementation and achievement of the spare parts and accessories budget assigned to the dealerships and the authorized network.Business development through the various sell-out channels and identification of new business opportunities through the integrated management of after sales processes.Responsible for the correct communication and implementation of FCA commercial policies/initiatives towards the dealer and end customers.Design, implementation, supervision of after-sales CRM activities and implementation of the necessary internal processes. Periodic meetings with the Authorized Network of dealers and evaluation of their performance as well as scouting for new affiliates. Show less

  • Aftersales Area Manager NSC EMEA

    May 2020 - Jan 2021

  • Parts Zone Manager FCA Italy

    Feb 2017 - May 2020
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  Stellantis

  Jan 2021 - now

  Leading a small team I am responsible for the conception, authorization and implementation of commercial policies, promotions, sales incentives, marketing support to the network of Stellantis Importers in Europe. Identification of the most relevant businesses in the strategy of Stellantis and consequent definition of commercial policies aimed at achieving the targets. Responsible for all phases of budget and forecast defining the targets of the perimeter managed with HQ and then allocating the proper task to each market/area manager based on analysis of potentiality and business plan developed ad hoc. Together with my team we develop all the reports necessary for monitoring performance, the trend of commercial actions, the potentialities of the business, both towards importers and towards HQ. Point of reference between the filed force and the HQ departments for all marketing, pricing, logistics and communication activities. In charge of evaluating the economic feasibility of specific deals or revising prices/discounts together with the dedicated teams. Involved in meetings with top management in illustrating the main issues of the EU importer perimeter Show less Aftersales Area Manager of European Importers.Responsible for the implementation and achievement of the spare parts and accessories budget assigned to the markets through constant contact with the representatives of the various importers, sharing the implementation of commercial actions useful for increasing the business. Responsible for the business for all the brands of the Stellantis group, I manage importers related to the two xFCA and xPSA groups with their related peculiarities and characteristics.Overall management of the P&L of the markets under my responsibility for which it is necessary to find the balance between the commercial results and the satisfaction of the marginsSupport and push the Importer to develop the business through the various sell-out channels, identifying new business opportunities by providing the necessary commercial policies for a positive result. Show less

  • Area Operations Manager - Parts&Service - Italy

    Oct 2023 - now

  • Commercial Plan & Sales Administration Manager

    Jan 2021 - Oct 2023

  • Importers Aftersaels Area Manager

    Jan 2021 - Oct 2023