Experience

• 

  South park hardware

  Jan 2010 - Jul 2022

  𝘚𝘰𝘶𝘵𝘩 𝘗𝘢𝘳𝘬 𝘏𝘢𝘳𝘥𝘸𝘢𝘳𝘦 𝘪𝘴 𝘢 𝘧𝘢𝘮𝘪𝘭𝘺-𝘰𝘸𝘯𝘦𝘥 𝘩𝘢𝘳𝘥𝘸𝘢𝘳𝘦 𝘴𝘵𝘰𝘳𝘦 𝘢𝘯𝘥 𝘴𝘮𝘢𝘭𝘭 𝘦𝘯𝘨𝘪𝘯𝘦 𝘳𝘦𝘱𝘢𝘪𝘳 𝘴𝘩𝘰𝘱 𝘸𝘪𝘵𝘩 𝘦𝘹𝘤𝘦𝘭𝘭𝘦𝘯𝘵 𝘤𝘶𝘴𝘵𝘰𝘮𝘦𝘳 𝘴𝘦𝘳𝘷𝘪𝘤𝘦 𝘢𝘯𝘥 𝘬𝘯𝘰𝘸𝘭𝘦𝘥𝘨𝘦𝘢𝘣𝘭𝘦 𝘴𝘵𝘢𝘧𝘧. 𝘛𝘩𝘦𝘺 𝘱𝘳𝘰𝘷𝘪𝘥𝘦 𝘵𝘰𝘰𝘭𝘴 𝘢𝘯𝘥 𝘦𝘲𝘶𝘪𝘱𝘮𝘦𝘯𝘵 𝘧𝘰𝘳 𝘩𝘰𝘮𝘦𝘰𝘸𝘯𝘦𝘳𝘴 𝘢𝘯𝘥 𝘤𝘰𝘯𝘵𝘳𝘢𝘤𝘵𝘰𝘳𝘴.• Worked closely with the manager and repair technician to revamp the small machine repair process by changing the intake ticket system from paper to digital, which resulted in a 39% growth in the number of units repaired over six years and an overall improvement in customer experience• Provided training to junior associates on customer service protocols, enabling them to identify services that best supported customer needs resulting in a loyal customer base and repeat business• Carried out daily merchandising tasks, such as arranging shelves, restocking items, and creating visually appealing displays to boost sales. Interacted with customers, addressing their inquiries, offering product suggestions, and processing transactions using a friendly and knowledgeable approach to customer service Show less

  • Customer Service Specialist

    Jul 2021 - Jul 2022

  • Seasonal Customer Service Associate

    Jan 2010 - Jul 2021
• 

  Liberty university

  Aug 2016 - Jan 2018

  Research assistant

  During my time in the Daniels Program as a research assistant, I contributed to faculty-directed research in Physiological Psychology, focusing on Substance Abuse and Diet. I gained valuable skills in research, experimental design, animal handling (rats), and behavior testing techniques. My expertise included data collection, analysis, and interpretation, specifically in measuring withdrawal signs using the Novel Object Recognition Test, Elevated Plus Maze, and Forced Swim Test. I conducted in-depth literature reviews on sugar addiction, cognitive and neurological effects, alcohol sensitization, adolescent substance abuse, and the relationship between the Western diet and cognition. I also completed CITI training for ethical animal laboratory work. Show less

• 

  Liberty university college of osteopathic medicine

  Aug 2017 - May 2018

  Undergraduate research assistant

  During my time as a Research Assistant at the Liberty University College of Osteopathic Medicine, I had various responsibilities. These included ensuring the cleanliness of animal cages and laboratory equipment to maintain a sterile environment. Additionally, I collected and recorded animal data using Excel, ensuring accurate and organized records. I received comprehensive training in essential laboratory techniques such as microtoming, tissue staining, tail-cuff blood pressure measurement, dissections, flow cytometry, and the analysis of renal ultrasound data. Our exceptional research efforts earned us a $1,518 grant for participation and presentation at the Experimental Biology conference in San Diego, CA. Show less

• 

  University of north carolina wilmington

  Aug 2019 - Jul 2021

  𝘛𝘩𝘦 𝘙𝘢𝘯𝘥𝘢𝘭𝘭 𝘓𝘪𝘣𝘳𝘢𝘳𝘺 𝘙𝘦𝘴𝘦𝘢𝘳𝘤𝘩 𝘏𝘦𝘭𝘱 𝘋𝘦𝘴𝘬 𝘢𝘵 𝘜𝘕𝘊 𝘞𝘪𝘭𝘮𝘪𝘯𝘨𝘵𝘰𝘯 𝘱𝘳𝘰𝘷𝘪𝘥𝘦𝘴 𝘳𝘦𝘴𝘦𝘢𝘳𝘤𝘩 𝘢𝘴𝘴𝘪𝘴𝘵𝘢𝘯𝘤𝘦 𝘵𝘩𝘳𝘰𝘶𝘨𝘩 𝘤𝘰𝘯𝘴𝘶𝘭𝘵𝘢𝘵𝘪𝘰𝘯𝘴, 𝘸𝘰𝘳𝘬𝘴𝘩𝘰𝘱𝘴, 𝘢𝘯𝘥 𝘰𝘯𝘭𝘪𝘯𝘦 𝘳𝘦𝘴𝘰𝘶𝘳𝘤𝘦𝘴 𝘵𝘰 𝘴𝘶𝘱𝘱𝘰𝘳𝘵 𝘢𝘤𝘢𝘥𝘦𝘮𝘪𝘤 𝘱𝘶𝘳𝘴𝘶𝘪𝘵𝘴 𝘢𝘯𝘥 𝘱𝘳𝘰𝘮𝘰𝘵𝘦 𝘪𝘯𝘧𝘰𝘳𝘮𝘢𝘵𝘪𝘰𝘯 𝘭𝘪𝘵𝘦𝘳𝘢𝘤𝘺 𝘧𝘰𝘳 𝘴𝘵𝘶𝘥𝘦𝘯𝘵𝘴, 𝘧𝘢𝘤𝘶𝘭𝘵𝘺, 𝘢𝘯𝘥 𝘴𝘵𝘢𝘧𝘧.• Provided research assistance to undergraduate and graduate students from various departments by answering complex research-related questions, offering guidance on research methodologies, and troubleshooting technology issues increasing patron satisfaction• Categorized patron feedback to identify trends, actionable feedback, and insights into operations of the help desk, optimizing its efficiency and effectiveness, and monitored and managed patron questions and feedback through multiple channels such as phone, email, and chat, providing timely assistance as necessary• Developed online tutorials for Randall Library’s Digital Makerspace utilizing Adobe software, including Premiere Pro and Audition, to guide users in using various software such as InDesign, Illustrator, XD, and TinkerCAD Show less 𝘛𝘩𝘦 𝘈𝘊𝘛 𝘭𝘢𝘣 𝘢𝘵 𝘜𝘕𝘊 𝘞𝘪𝘭𝘮𝘪𝘯𝘨𝘵𝘰𝘯 𝘳𝘦𝘴𝘦𝘢𝘳𝘤𝘩𝘦𝘴 𝘤𝘰𝘨𝘯𝘪𝘵𝘪𝘷𝘦 𝘤𝘰𝘯𝘵𝘳𝘰𝘭 𝘢𝘯𝘥 𝘥𝘦𝘷𝘦𝘭𝘰𝘱𝘴 𝘵𝘦𝘤𝘩𝘯𝘪𝘲𝘶𝘦𝘴 𝘵𝘰 𝘪𝘮𝘱𝘳𝘰𝘷𝘦 𝘤𝘰𝘨𝘯𝘪𝘵𝘪𝘷𝘦 𝘧𝘶𝘯𝘤𝘵𝘪𝘰𝘯𝘪𝘯𝘨. 𝘛𝘩𝘦𝘺 𝘧𝘰𝘤𝘶𝘴 𝘰𝘯 𝘳𝘦𝘧𝘪𝘯𝘪𝘯𝘨 𝘮𝘦𝘵𝘩𝘰𝘥𝘴 𝘧𝘰𝘳 𝘥𝘦𝘧𝘪𝘯𝘪𝘯𝘨 𝘢𝘯𝘥 𝘮𝘦𝘢𝘴𝘶𝘳𝘪𝘯𝘨 𝘤𝘰𝘨𝘯𝘪𝘵𝘪𝘷𝘦 𝘤𝘰𝘯𝘵𝘳𝘰𝘭.• Performed a thorough literature review to investigate the training and transfer of cognitive skills, with a particular emphasis on mathematical education and limitations of near and far transfer effects• Recruited and screened participants via Testable Minds and social media sites, ensuring compliance with ethical guidelines and informed consent procedures to participate in a remote reaction-time study designed on Testable.org• Analyzed several mixed-factor ANOVAs and a multi-level model analysis using statistical software R and interpreted results demonstrating both general and specific transfer• Presented research findings to academic advisers in regular meetings and provided detailed explanations of research progress, including methodology, results, and implications for future directions. Utilized effective communication skills to convey complex research concepts and address questions and concerns raised by advisers Show less

  • Graduate Research Help Desk Assistant - William Madison Randall Library

    Aug 2019 - Jul 2021

  • Graduate Research Assistant- Aging and Cognitive Training Lab

    Aug 2019 - May 2021
• 

  Uc berkeley extension

  Jun 2022 - Aug 2022

  Ux researcher

  𝘜𝘊 𝘉𝘦𝘳𝘬𝘦𝘭𝘦𝘺 𝘌𝘹𝘵𝘦𝘯𝘴𝘪𝘰𝘯 𝘰𝘧𝘧𝘦𝘳𝘴 𝘵𝘩𝘦 𝘜𝘴𝘦𝘳 𝘙𝘦𝘴𝘦𝘢𝘳𝘤𝘩 𝘧𝘰𝘳 𝘜𝘟 𝘋𝘦𝘴𝘪𝘨𝘯 𝘤𝘰𝘶𝘳𝘴𝘦, 𝘵𝘦𝘢𝘤𝘩𝘪𝘯𝘨 𝘵𝘩𝘦 𝘧𝘶𝘯𝘥𝘢𝘮𝘦𝘯𝘵𝘢𝘭𝘴 𝘰𝘧 𝘶𝘴𝘦𝘳 𝘳𝘦𝘴𝘦𝘢𝘳𝘤𝘩 𝘧𝘰𝘳 𝘜𝘟 𝘥𝘦𝘴𝘪𝘨𝘯. 𝘛𝘰𝘱𝘪𝘤𝘴 𝘪𝘯𝘤𝘭𝘶𝘥𝘦 𝘳𝘦𝘴𝘦𝘢𝘳𝘤𝘩 𝘮𝘦𝘵𝘩𝘰𝘥𝘴, 𝘥𝘢𝘵𝘢 𝘤𝘰𝘭𝘭𝘦𝘤𝘵𝘪𝘰𝘯, 𝘢𝘯𝘥 𝘢𝘱𝘱𝘭𝘺𝘪𝘯𝘨 𝘧𝘪𝘯𝘥𝘪𝘯𝘨𝘴 𝘵𝘰 𝘥𝘦𝘴𝘪𝘨𝘯 𝘴𝘰𝘭𝘶𝘵𝘪𝘰𝘯𝘴.• Developed a survey via Google Forms to assess users' perceptions and sentiments of the Trader Joe's website as part of the course curriculum and analyzed the results via Excel to identify key areas for improving the website's user experience• Administered a moderated remote usability test with 5 users using Zoom and OBS to identify any usability problems, collected qualitative and quantitative data about users' experiences and behaviors on the website, and provided insights and recommendations for improving the user experience• Utilized user feedback and behavior from usability study and satisfaction survey to identify areas for improvement on the Trader Joe's website, developed actionable recommendations, and presented them to colleagues and academic adviser, ensuring data-driven and effective solutions Show less

• 

  Trader joe's

  Jul 2022 - May 2023

  Crew member

  𝘛𝘳𝘢𝘥𝘦𝘳 𝘑𝘰𝘦'𝘴 𝘰𝘧𝘧𝘦𝘳𝘴 𝘢𝘧𝘧𝘰𝘳𝘥𝘢𝘣𝘭𝘦 𝘩𝘪𝘨𝘩-𝘲𝘶𝘢𝘭𝘪𝘵𝘺 𝘧𝘰𝘰𝘥 𝘢𝘯𝘥 𝘩𝘰𝘶𝘴𝘦𝘩𝘰𝘭𝘥 𝘪𝘵𝘦𝘮𝘴, 𝘱𝘳𝘰𝘷𝘪𝘥𝘪𝘯𝘨 𝘢 𝘶𝘯𝘪𝘲𝘶𝘦 𝘴𝘩𝘰𝘱𝘱𝘪𝘯𝘨 𝘦𝘹𝘱𝘦𝘳𝘪𝘦𝘯𝘤𝘦. 𝘞𝘪𝘵𝘩 500+ 𝘴𝘵𝘰𝘳𝘦𝘴 𝘯𝘢𝘵𝘪𝘰𝘯𝘸𝘪𝘥𝘦, 𝘪𝘵 𝘪𝘴 𝘬𝘯𝘰𝘸𝘯 𝘧𝘰𝘳 𝘪𝘵𝘴 𝘧𝘳𝘪𝘦𝘯𝘥𝘭𝘺 𝘴𝘵𝘢𝘧𝘧, 𝘧𝘶𝘯 𝘢𝘵𝘮𝘰𝘴𝘱𝘩𝘦𝘳𝘦, 𝘢𝘯𝘥 𝘤𝘶𝘴𝘵𝘰𝘮𝘦𝘳 𝘴𝘢𝘵𝘪𝘴𝘧𝘢𝘤𝘵𝘪𝘰𝘯.• Served as section leader for Pet Food, Vitamins, Nutritional Bars, and Protein Powders by writing daily orders, merchandising the section, and ensuring product availability and presentation with each section seeing an average sales increase of 30% in April 2023 compared to April 2022• Managed cash register, stocking, and facing inventory, listened to and solved customer inquiries, handled complaints, bagged, and carried out customers' items, and assisted with their other needs to provide excellent customer service• Maintained efficiency and professionalism under high-stress conditions during the holiday season by multitasking, prioritizing tasks, and adapting to changes in customer demand and store needs Show less

• 

  Tech fleet

  Apr 2023 - Jun 2023

  Ux researcher

  • Created an app aimed at helping children with ADHD improve their math skills with multi-disciplinary teams throughout the entire product development lifecycle• Facilitated communication and coordination via Notion and Slack with product, design, and content teams in an agile environment, resulting in a product that successfully listens to the needs of the target audience• Conducted surveys and interviews via Google Meets with 15 parents and teachers to understand their and their children’s needs and preferences and identified key pain points and opportunities for improvement • Cooperated with research teammates to communicate user research findings based on synthesized user interviews from Mural and literature reviews, created artifacts on Google Slides to showcase these findings for future teams, and articulated updates to our stakeholders• Led usability tests, evaluating various aspects of our product design with children aged 8 to 11 and their parents. Utilized 8 remote moderated and 36 unmoderated usability tests via Maze to obtain valuable feedback and insights that informed the development of a child-friendly and engaging product Show less

• 

  Tech fleet

  Sept 2023 - Nov 2023

  Product strategist

  𝘛𝘦𝘤𝘩 𝘍𝘭𝘦𝘦𝘵 𝘪𝘴 𝘢 𝘯𝘰𝘯𝘱𝘳𝘰𝘧𝘪𝘵 𝘥𝘦𝘮𝘰𝘤𝘳𝘢𝘵𝘪𝘻𝘪𝘯𝘨 𝘵𝘦𝘤𝘩 𝘤𝘢𝘳𝘦𝘦𝘳𝘴 𝘣𝘺 𝘰𝘧𝘧𝘦𝘳𝘪𝘯𝘨 𝘳𝘦𝘢𝘭-𝘸𝘰𝘳𝘭𝘥 𝘱𝘳𝘰𝘫𝘦𝘤𝘵 𝘸𝘰𝘳𝘬 𝘧𝘰𝘳 𝘴𝘬𝘪𝘭𝘭 𝘥𝘦𝘷𝘦𝘭𝘰𝘱𝘮𝘦𝘯𝘵. 𝘛𝘩𝘦𝘺 𝘤𝘰𝘮𝘱𝘭𝘦𝘵𝘦𝘥 35+ 𝘶𝘯𝘪𝘲𝘶𝘦 𝘱𝘳𝘰𝘫𝘦𝘤𝘵𝘴 𝘧𝘰𝘳 𝘯𝘰𝘯𝘱𝘳𝘰𝘧𝘪𝘵𝘴 𝘪𝘯𝘤𝘭𝘶𝘥𝘪𝘯𝘨 𝘥𝘦𝘷𝘦𝘭𝘰𝘱𝘪𝘯𝘨 𝘱𝘭𝘢𝘵𝘧𝘰𝘳𝘮𝘴 𝘵𝘰 𝘢𝘪𝘥 𝘤𝘩𝘪𝘭𝘥𝘳𝘦𝘯 𝘸𝘪𝘵𝘩 𝘈𝘋𝘏𝘋, 𝘋𝘺𝘴𝘭𝘦𝘹𝘪𝘢 𝘢𝘯𝘥 𝘰𝘵𝘩𝘦𝘳 𝘭𝘦𝘢𝘳𝘯𝘪𝘯𝘨 𝘥𝘪𝘴𝘢𝘣𝘪𝘭𝘪𝘵𝘪𝘦𝘴.• Developed a comprehensive Product Requirements Document (PRD) outlining the scope, functionality, and specifications of the app designed to assist West African children with dyslexia in improving their reading and language skills.• Formulated a clear problem statement and established product goals and objectives, providing a strategic foundation for the development process.• Crafted detailed user stories accompanied by acceptance criteria, ensuring a user-centric approach and precise guidelines for the development team.• Collaborated closely with the UX design team, leveraging Job-to-be-done research to inform and enhance the user experience, ensuring the app addressed the specific needs of children with dyslexia.• Compiled a comprehensive list of features for both the Minimum Viable Product (MVP) and the Minimum Marketable Product (MMP), strategically prioritizing functionalities to deliver value incrementally.• Demonstrated resilience and adaptability by overcoming early turnover challenges, navigating onboarding obstacles, and addressing adversity to ensure project continuity and success.• Fostered collaboration with the project management team, facilitating discussions with stakeholders to align the product vision and goals, ensuring a unified approach towards the app's development and success. Show less