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Arif Alam

Arif Alam

Data center Operations ( Server Monitoring)

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location of Arif AlamDelhi, India

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  • Timeline

  • About me

    Incident-problem-change and knowledge manager

  • Education

    • DBSD College

      2016 - 2016
      CCNA Information Technology

      Activities and Societies: NA NA

    • Jai Prakash Vishwavidyalaya

      2010 - 2012
      Bachelor’s Degree General

      Activities and Societies: English Honours English Honours

    • AHSEC

      2000 - 2002
      10+2 Arts, Entertainment, and Media Management

      Activities and Societies: NA NA

    • Don Bosco School Assam

      1999 - 2000
      High School English/Language Arts

      Activities and Societies: NA NA

  • Experience

    • HCL Technologies

      Dec 2008 - Apr 2010
      Data center Operations ( Server Monitoring)

      • Create the Ticket for the Alert that has occurred and escalate the Ticket to the Server Ops.• Worked on incident management • Manage the monitoring Operations using an ITIL based ticket logging tool.• Resolve the drive issues and critical alarms by accessing the Server Remotely.• Work on Tasks. For Example give access to Clients to particular server and Accounts.• Used tools like Neteiss, Intergity Client, USD, Remedy4 and 7,VMWare, Citrix

    • Saburi TLC World Wide Services Pvt Ltd

      May 2012 - Nov 2014
      IT

    • Convergys India Services Pvt Ltd

      Dec 2014 - Sept 2022
      Senior Technician Network Services

    • HCL Technologies

      May 2020 - now
      Incident-Problem-Knowledge change Manager

  • Licenses & Certifications

    • ITIL and prince 2 Certified

      AXELOS Global Best Practice