Mike Fleming

Experience

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  Keap

  Apr 2012 - Jan 2017

  Lead and managed a cross-functional SCRUM team responsible for the main flagship application of Keap.- Helped Keap exceed financial goals by increasing new customer retention through usability, crm, marketing, and E-commerce enhancements. Within 6 months we went from a 5% to 2% churn rate as a result of my team's efforts, which helped the company achieve financial goals.- Worked to re-establish trust and confidence from our Customer and Partner community by delivering and launching enhancements on a weekly rather than quarterly basis. - My team was recognized at our annual partner event in November of 2016 for our efforts. Our efforts helped to increase NPS. - I was instrumental in launching ecommerce features to an international market. Show less

  • Product Manager - Workflow Automation, E-commerce, CRM

    Feb 2014 - Jan 2017

  • Product Manager - Technical Debt & Maintenance

    Feb 2013 - Feb 2014

  • Customer Delight Team Lead

    Apr 2012 - Feb 2013
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  Freelance (Self employed)

  Jan 2017 - Oct 2018

  Small Business Consultant

  Trained new customers on Keap and helped launch their business. Consulted existing Keap customers and helped them “clean-up” and optimize thier Keap marketingsetup.

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  Ready To Go Copy

  Jan 2017 - Oct 2018

  Co-Founder - Technology Guru

  Built and setup the Membership platform on WordPress. Integrated WordPress, Stripe, and Keap to automate the entire sales and Marketing funnel.

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  CustomerHub

  Oct 2018 - May 2022

  Customer Success - Product Manager

  Participated in the product development process as an advocate for customers success. Created product stories and worked with Development to prioritize our development backlog and roadmap.Documented customer feedback including reported issues, requested features, and more.Performed quality assurance testing for new and existing development updates.Responded to customer and prospect inquiries via chat, email, online forums, etc.

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  JUNO

  May 2022 - Mar 2023

  Senior Product Manager

  Planned and led the launching of a new public API. Increase the number of accessible API categories from 1 to 10. This resulted in 32 new public endpoints and increased client usage.Managed an advanced JIRA roadmap and increased engineering velocity by focusing on high priority Epics and feature stories.Developed a seamless transition plan from legacy to the new platform while maintaining a high net promoter score (NPS).Led the scrum teams responsible for launching MVP e-commerce and analytics features which helped meet quarterly sales goals. Show less