Experience

• 

  The leela ambience gurugram hotel & residences

  Jun 2017 - Jan 2017

  Summer intern

  - Provide guest check-in and checkout services at the front desk, as well as assistance to customers as necessary- Responsibilities include managing reservations for 411 rooms--Being responsible for the concierge services and arranging the cars for the guests to go on a roam around when they check out or if they want to go on a roam around during their stay, keeping track of all their entries

• 

  Zomato

  Feb 2018 - Nov 2021

  Social media manager
• 

  Ixigo

  Nov 2021 - now

  - Facilitated onboarding support for new hires and took ownership of escalated issues beyond the L1/L2 team's scope.- Proactively addressed and resolved concerns within stipulated timeframes on the Konnect Insights tool.- Handled social media dispute resolution across platforms including Twitter, Facebook, and other networks.- Provided comprehensive client support via email, social media channels, Twitter, Facebook, LinkedIn, Meta, while vigilantly monitoring for any potential disputes.- Ensured timely resolution of cases by coordinating with internal or external vendors/partners.- Identified and addressed issues and bugs proactively to minimize complaints and enhance user experience.- Conducted thorough case summaries and root cause analyses.- Generated and disseminated daily and monthly reports to clients, including manual clients. Tunjukkan kurang I was responsible for promptly addressing and resolving customer issues within set time frames. This involved managing social media disputes across platforms like Twitter, Facebook, and others.Provided client support through various channels including email, social media, Twitter, Facebook, and LinkedIn, while also monitoring for any arising disputes.I ensured cases were effectively resolved by coordinating with both internal and external partners. Additionally, I proactively worked to minimize complaints by identifying and addressing underlying issues and bugs reported by customers.Each case was summarized and analyzed for root causes to inform future improvements. Tunjukkan kurang

  • Online Reputation Manager

    Apr 2022 - now

  • Executive - Partner Operation/Social media escalations

    Nov 2021 - Apr 2022