Experience

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  Ucc coffee uk & ireland

  Mar 2005 - Mar 2016

  Promote the UCC brand by providing technical support to all aspects of the business, ensuring all technical queries are dealt with in a professional, efficient and thorough manner.Responsibilities:- Provide a dedicated technical support helpline to the engineering workforce, to ensure any technical issues that may arise, are dealt with promptly- Onsite support for both internal and external customers- Produce and publish technical documentation to support both internal and external customers. e.g Technical bulletins/user manuals/how-to-guide/SOP's etc- Provide technical support for customer requests which may arise- Carry out detailed machine assessments for new equipment, to provide the feasibility from a technical standpoint- Work closely with equipment manufacturers to feedback any technical queries and also to resolve any issues which may arise- Support trade shows and customer demonstrations, by providing onsite technical support - Provide in-house/onsite training to engineers - Work on a rota basis to provide a dedicated technical support helpline to the engineering workforce, 7 days a week from 7am-10pm. Show less Responsibilities: - Carry out a broad range of coffee equipment repair and preventative maintenance tasks from fault finding to diagnosis, making sure all coffee equipment is left in a good working order. - All work carried out meets the correct equipment set up as per agreed specification providing consistent coffee quality to ensure first time fix and customer satisfaction. - Work proactively with the central call center, by taking day to day instructions, keeping them updated, so waiting customers are kept informed. - Comply with all on-site arrival procedures, by making contact with a manager/supervisor on site to introduce yourself and seek permission to commence work on equipment. - Adhere to Health and Safety procedures, undertaking risk assessments to ensure that it is safe to work and bring any risks to the attention of the company management. - Complete all necessary on-line job sheets, time sheets and supporting documentation as required, ensuring it is reviewed and completed prior to leaving premises, to validate client satisfaction. - Keep in good working order all tools, equipment and vehicles supplied by the company, reporting any faults, breakages or equipment failures to your line manager daily. - Provide agreed spare parts stocks via hand held unit to ensure that parts are invoiced to the customer, deducted from stock and replenished to maintain your vehicle stock inventory. Show less

  • Senior Technician

    Sept 2013 - Mar 2016

  • Reactive (Service) Technician

    Oct 2009 - Sept 2013

  • Reginonal Planner

    Mar 2005 - Sept 2009
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  Scanomat uk

  Mar 2016 - now

  Technical manager