Experience

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  Panpages berhad

  Mar 2012 - Feb 2018

  Operation specialist cum alibaba team lead

  August 2016 - Feb 2018Experience Gained: - Responsible in managing the Alibaba Team to ensure meeting timeline and documentation is audit compliance.- Responsible to conduct periodic customer's survey, perform analysis and update to management on such findings.- Responsible in managing document control team to ensure meeting standard timeline set by follow up with relevant parties to update the status of customers' profile activation as well as compliance to audit requirements on all documentation and records.January 2014 - July 2016 (Title: Senior Associate Media Consultant)Achievements- Achieved 106% of annual target in Year 2014- Achieved 130% of annual target in Year 2015- Top sales of the Year 2015Experience Gained: - Establishing and maintaining good relationships with customers by meeting customers’ requirements and expectations.-Managing the key accounts of existing customers by constant analysis and maintenance of their marketing campaigns, whilst providing monthly reports on their progress.- Providing solutions according to the customer’s needs on marketing plans and activities through constant communication and coordination.- Relaying the latest information and solutions relating to various marketing obstacles by conducting sales presentations and preparing proposals for existing customers whenever needed.March 2012 - December 2013 (Alibaba.com Specialist in Malaysia)Achievements- Achieved 103% of annual target in Year 2012 - Achieved 115% of annual target in Year 2013Experience Gained: - Maintain and service existing clients and generate new prospects. - Educate and assist clients on Alibaba.com platform.- Consultant to advice customer on export business- Achieve and meet with business targets set for the year on a monthly basis. Show less

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  Trinity42 | formerly known as panpages trinity

  Apr 2020 - now

  Operations manager

  AchievementsNovember 2020: Digital Guru Black BeltJuly 2021: Alibaba.com Global Star LecturerOperations Manager Job Role:- Develop Global Trade policies, procedures, and SOP- Oversee the day-to-day operation- Keep all regular tracking reports updated- Manage to provide solutions to issues- Managing the team to ensure meeting standard timeline set by follow up with relevant parties and documentation is audit compliance.- To update the status of customers’ profile activation processes- Responsible for conduct periodic customer surveys, perform analysis and update to management on such findings.- To ensure the team works productively and develop professionally- To evaluate and ensure the team improve clients' account performance- To identify and implement continuous process improvement and optimization in the operation- To identify and analyse new business opportunities/current market trends by conducting market research- Coordinate with the partnership for the product implementation to ensure timeliness of product launch. Show less