Roxanne Mills

Experience

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  SSE plc

  Nov 2006 - Feb 2008

  Aged Debt Escalations Team Advisor

  • Dealt with escalated queries from aged debt advisors on the customer’s utility bills. • Created payment plans and took payments over the telephone on the computer system.

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  Virgin Media

  Feb 2008 - Jan 2009

  Recruitment Coordinator

  • Creating new employment contracts.• Processing new starter paperwork and passing these details onto the relevant departments.• Responding to recruitment queries.• Conducted and assisted on interviews.

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  PGL Travel

  Jan 2009 - Nov 2010

  Activity Instructor / Group Leader

  • Leading on a variety of outdoor activities, including water sports.• Taking care of groups that attend the centre and being their point of contact throughout their stay.

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  Esprit Ski

  Nov 2010 - Jan 2011

  Snow Ranger

  • Supporting children on their ski lessons.• Working as a part of the team to run both daytime and evening activity clubs.

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  Game Group Ltd

  Feb 2011 - May 2011

  Customer Service Advisor

  Customer service based role providing assistance with the customer queries via email and an instant messaging service called Live Chat. Regularly processed customer orders, discussed product enquiries and handled complaints. This role required motivation and logical approaches to resolve the queries.

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  Camp Matoaka For Girls

  Jun 2011 - Aug 2015

  Head Of Department (HoD) & Camp Counsellor

  • Managing a team of nine people across several different high rope elements, zip lines and giant swings.• Adhering and maintaining the highest standard of health and safety within the department.• Leading a team to energise the ropes department and sustain a targeted number of participants per session.• Attending and providing input at weekly meetings with the programme director.• Supporting and taking care of a group of young people throughout the summer.

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  Park View Junior School

  Nov 2013 - May 2014

  Learning Support Assistant

  • Providing in classroom support for teachers.• Contribute to the PE lessons and Sporting events.• Independently manage the PE notice board with current sporting updates. • Lunchtime supervision; motioning play equipment and assisting with playground duties.

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  Planet Ice

  Nov 2013 - Jun 2015

  Receptionist

  • Front of house, customer service and sales.• Developing an initiative and marketing this to a target audience.• General admissions administration and cash handling. • Occasional bar work to support covering shifts.

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  UK Sport

  Jan 2014 - Dec 2014

  Volunteer

  Volunteered for a nationwide talent recruitment campaign for UK Sport and the English Institute of Sport. Duties included: leading, supporting and encouraging a group of athletes during their assessment session, instructing athletes through test stations such as the vertical jump test and, guiding athletes through a training and competition history questionnaire. The role also included the collection of reliable data which informed decisions at athlete selection review meetings.

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  Basingstoke Voluntary Action

  Oct 2015 - Mar 2016

  Youth Worker

  • Detached youth work across Basingstoke and Deane.• Engagement with young people from many different backgrounds.• Providing weekly HUB’s in targeted areas for vulnerable young people.

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  Basingstoke & District Young Carers

  Apr 2016 - Dec 2018

  Youth Engagement Officer

  • Organising and running five youth clubs each week, themed and relevant to the needs of the young people. • One to one mentoring support personalised to the young person.• Family support work, focusing on the whole family unit.• Creating and building on connections with local authorities, education establishments, charities and other agencies. • Maintaining the charities website and all social media accounts.• Recruitment of volunteers and arranging a parent support team. Show less

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  Farnborough College of Technology

  Dec 2018 - Mar 2020

  Student Support and Event Coordinator

  • Organising and delivering cross college events.• Developing promotional and marketing resources.• Creating and delivering presentations to 600+ students.• Maintaining great connections to the wider community and local agencies for student development and welfare.

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  Compass Children's Homes

  Mar 2020 - Oct 2020

  Residential Support Worker

  • Extremely fast paced environment.• Attention to detail in all recording and documentations.• Safeguarding and Child Protection focused.• Communicating with relevant agencies and social workers.

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  VIVID

  Oct 2020 - now

  Employment and Training Officer

  Extremely caring and considerate approach to employment and training advice for residents of social housing.