Experience

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  Aeon credit service (m) berhad

  May 2005 - Aug 2008

  Processing / authorization junior executive

  o Responsible for analyzing and evaluating applications for easy payment financingo Reviewed documents and detected fraudulent applicationso Analyzed applicants’ credit backgrounds and evaluated repayment capabilitieso Performed verification for both customers and employers through making outbound calls for both partieso Discussed credit proposals and negotiated terms with applicantso Responsible for approval, rejection, pending and cancellations of applications based on approval power matrixo Reviewed credit card holders’ accounts and decided whether to approve a particular charge based on risk assessmento Responsible for blocking cards for lost, stolen and other problems related to the cardso Authorized processing during system downtimeo Reviewed online Fraud Monitoring System (ACE) in order to mitigate fraud losso Performed daily fraud control checklist and authorized daily reportso Sent/Received incoming telex for authorization requestso Ensured accurate and timely submission of various reports to Executive or Section Heado Followed up, maintained and upgraded actionso Liaised with branch managers regarding easy payment applications status and credit card matters. Show less

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  Bank rakyat malaysia

  Sept 2008 - Feb 2018

  Customer service executive / team leader

  Customer Service Executive / Team Leadero Handled all inbound and outbound callso Identified customers’ problems through open and close ended questions with effective listening skillso Helped customers solve their problems by providing spot-on solutionso Seek for customers’ feedback, clarified issues, summarized and established conformationo Ensured the satisfaction of customers and offered additional informationo Followed up, maintained and upgraded actionso Had the right attitude and skills, long-term improvement and knowledge with confidence needed to provide the right information at the timeo Prepared monthly performance agent report & monthly card report to the management.o Performed call scoring and coaching session to all agents Show less

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  Uum holdings sdn. bhd.

  Mar 2018 - Sept 2019

  Senior executive

  Lead the Unicreative & Advertising Unit.Strategizing project and developing new merchandising/product.Market & promote Unicreative Unit strategically.Development, production and delivery of project from proposal right up to delivery.Delivering project on time, within budget that meet expectation.

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  Canggih (my-sutera sdn bhd)

  Oct 2019 - Jul 2020

  Senior business development executive

  Personal Assistant to Director and CEO

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  Aia malaysia

  Aug 2020 - Jan 2022

  Wealth advisor

  Takaful Wealth Advisor

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  Prudential assurance malaysia berhad

  Jun 2022 - May 2023

  Wealth advisor

  Takaful Wealth Advisor

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  Fwd insurance

  Jul 2023 - now

  Quality assurance & sales support executive