Peter Copeland

Experience

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  Barclays Bank

  Oct 1997 - Dec 1997

  Data Entry Clerk

  Cheque and credit voucher processing.

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  Department for Education

  Jan 1998 - Dec 1998

  Administrative Assistant

  Initially carrying out office administration duties. Assisting with the migration from Windows 3.1 to Windows 95. Design and implementation of a departmental Intranet site. Writing a database to track IT loans and stock levels.

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  HSBC

  Mar 1999 - Jun 1999

  Data Entry Clerk

  ISA account opening, database amending and other data entry duties.

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  Software Warehouse

  Jun 1999 - Aug 2000

  Technical Sales Advisor

  Providing technical sales advice for retail customers and the store's general sales associates. Full responsibility for managing the time scales and work allocation for building and fixing customer's computers. Stock ordering. Liaison with hardware, software and support suppliers.

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  PAREXEL

  Oct 2000 - Nov 2000

  Database Operator

  Data entry, manipulation and extraction using bespoke software and SQL.

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  Dixons Retail

  Nov 2000 - Aug 2003

  Coaching & Training, Second Level Support & Management, Process Change and Fault Resolution:Coaching and training teams of CSAs to deliver first level technical and customer support by developing technical knowledge, diagnostic procedures, efficient call structure and communication methods. Designing and delivering training sessions to individuals and larger groups; writing and distributing supporting documentation. Technical Support for retail customers of a major OEM PC manufacturer. Communicating at the appropriate level with a variety of customers, including consumers, installation engineers, store managers and hardware suppliers.

  • Technical Coach

    Jan 2001 - Aug 2003

  • Customer Service Advisor

    Nov 2000 - Jan 2001
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  Westfield Sports College

  Aug 2003 - May 2008

  SIMS / Data Manager

  Manipulation and analysis of School's Assessment data, information management database administrator:Administration of the new SIMS.net school's information management database to facilitate the smooth running of the entire school by enabling all colleagues to have access to any data they need, how, and where, they want it. Determining the best method of storing student and school assessment data so that it is clear and understood when displayed in a variety of formats. Extensive data analysis and reporting to a wide range of clients; such as Term and Year Student Progress and Subject reports to parents, detailed GCSE exam analysis, Term and Year School Progress and Subject reports for the Senior Team and many data returns to the local Authority and the DCSF. Show less

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  Capita Education Services

  May 2008 - Jun 2009

  SIMS / ICT Support supply agent

  Working for the Capita support staff supply agency providing ICT and SIMS support:Working for various schools in South Yorkshire in the Admin or central ICT departments. Duties included providing assistance in setting up whole school ICT equipment, imaging laptops, and providing SIMS support.

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  Connect Up Ltd

  Jun 2009 - Sept 2010

  Systems Support Engineer

  Providing SIMS and ICT support, consultation and training to Primary, Secondary and Special Schools:I'm a member of a support team providing SIMS.net and admin network support to over 100 Primary, Secondary and Special schools in the Leeds authority. I'm the lead support engineer for the all the Specialist Inclusive Learning Centres and all the Pupil Referral Units in Leeds, a High school and the Key Stage 4 Alternative Programme. Specific duties include leading several projects to enhance the use of SIMS.net in schools, especially Assessment Manager 7, and Attendance 7, assisting the Local Authority in tracking the progress of Looked After Children, and being a core member of the SIMS training team. Other roles include providing telephone and e-mail support, SIMS installation and migration, network consultation, and building and configuring Windows Server 2003 and 2008 Domains. Show less

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  Al Khor International School

  Sept 2010 - Apr 2012

  SIMS Manager

  Providing SIMS training, support and developing its use throughout the school. Plan and implement SIMS into the Indian Stream, including training and technical set up:I was the SIMS Manager in a large school, circa 3000 students, in Qatar. The school comprised of the British Curriculum Stream and the Indian CBSE Stream and provided education for the dependants of the workers of two of the largest LNG companies in Qatar. My duties included managing the SIMS.Net management information system, including Assessment consultation and set up, creation and implementation of the timetable using Nova-T6 and training for all teaching and admin staff. I also initiated the process of installing SIMS into the Indian Stream, which had never had a management information system before. This project included liaising with Capita in the UK, developing and delivering all training, creating the database and carrying out the required technical setup on the server. Show less

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  Ta'allum Group

  May 2012 - Apr 2014

  Network / Systems Manager

  Providing SIMS, Systems and Network Management and training to the Al Maha Boys and Girls Academies:I have brought my extensive knowledge of SIMS to aid the Ta’allum group setup the system in two separate schools. I have now also taken over as the Network / Systems manager and timetabler, running a small team of SIMS and IT technicians in the daily and future development of the IT infrastructure. Through my expertise I am stabilising the systems and empowering staff to use them more effectively through enhancing the existing infrastructure, planning future overhauls and providing training and support for all. Using Nova-T6 I am enhancing the curriculum structure of the schools to better serve the students. Show less

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  Resolve IT Solutions Ltd

  May 2014 - Apr 2017

  Technical Account Manager

  Professional management, installation and support of network infrastructure for diverse clients:Personal portfolio of diverse clients, including international technology pioneers, local manufacturers, trafficinfrastructure support, stately home hotel, and a principal contractor for several national supermarket chains. Understanding of individual clients’ business needs to support and guide them. Completing network infrastructure installations, including Hyper-V server installation with AD deployment, VM replication, disaster recovery, VLAN networks and cloud backup. Advanced Office 365 and Exchange management using PowerShell scripting. Show less

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  Xeros Technology Group plc

  Apr 2017 - Oct 2018

  Group Systems Manager

  Global manager of IT infrastructure, systems & security:Introduced the ‘Global Office’ concept, rolling it out to two countries and six locations – this allows every office to behave as one, such as follow-me printing, multi-site wireless, and central management of global systems and security. Established a modern ‘holistic security’ procedure, combatting various types of cybercrime and protecting data using common systems.

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  Geostream Solutions Ltd

  Oct 2017 - now

  Project Lead