Whitney Driggs

Experience

• 

  Expedia

  Nov 2003 - Jan 2013

  Oversee procurement program design, ERP implementation, and operations. Supervise both in- and outsourced teams tasked with end to end delivery. Drive cost-effective and efficient operations globally while maintaining local integrity, including incorporating requirements from the business groups, finance, accounting, and tax. Direct global procurement strategy and coordinate all involved groups. • Successfully designed and tested the PO module in Oracle r12 (conversion from PeopleSoft). Transformed business processes, developing a three-year plan to migrate spend from <10% to 80% PO.• Expanded standard support hours from 6a-6p PT to 3a-6p PT by restructuring (not expanding) staff, with no attrition.• Designed and maintained global real estate budget in local currencies (USD 52MM capital/USD 60MM expense), delivering analytics in both local and USD.• Managed global projects from a purchasing operational perspective across the globe, including vendor setup, banking validation, PO delivery, and customs clearance. • Saved Expedia and its subsidiaries USD 13+MM from November 2003 to present through various auditing programs and dispute resolution. Show less Managed global audits of AP transactions, telecom spend, and mobility spend. Expanded telecom expense management program to include mobility and mobile help desk. Designed and delivered global policies and procedures for the procurement operations team and PO module users.• Designed, managed, and facilitated completion of Expedia’s first global AP audit, collaborating with business owners and AP teams in multiple financial systems (Oracle, MAS90, and PeopleSoft) located in Dallas, TX, San Francisco, CA, Lahaina, HI, and London, England. • Designed and implemented an operational procurement buy desk, expanding the breadth and scope of the operations team.• Performed and facilitated multiple SOX audits for PO, Vendor Setup, and AP.• Implemented new software VAR globally, from RFP development to operational implementation, resulting in significant savings on markup costs, and overall maintenance cost reductions of 10%. Show less Managed global Procurement Operations team. Handled front-line procurement support for Expedia’s primary European subsidiaries. Created successful proposal to implement telecom expense management system, resulting in millions of dollars in cost avoidance/savings. Managed vendors and oversaw 3 direct reports.• Championed, designed, and implemented Expedia’s first telecom expense management (TEM) program, from RFP, to negotiation, to implementation. Led cross-functional team including procurement, IT, and finance to develop requirements and choose a solution. • Began global expansion of TEM program into Europe and Asia.• Created and implemented procurement support strategy for Expedia’s European subsidiaries and remote North American offices to increase consistency and accuracy in the financials system.• Created and implemented formal training program for the PO module for new businesses and users.• Led program reducing PO match exceptions by 40%, and reduced match exception resolution time by 60%.• Consolidated multiple SWAG contracts and purchasing paths into a single ‘company store’ with its own domain, website, and discount structure for employees. This increased brand integrity, consolidated spend, and reduced overall costs by 20%. Show less

  • Director, Global Procurement Operations

    Mar 2012 - Jan 2013

  • Sr Mgr, Global Procurement Ops

    Mar 2009 - Mar 2012

  • Manager, Procurement Ops & Vendor Accounts

    Mar 2006 - Mar 2009

  • Business Operations Analyst

    Nov 2003 - Mar 2006
• 

  Microsoft

  Jan 2013 - May 2015

  Ownership over end to end network deployment of global cloud capacity, across the majority of the Microsoft product suite. Integrated engineering process with supply chain and led automation of forecasting and capacity planning efforts. Drove process streamlining to dramatically decrease deployment costs and cycle times. Direct multi-faceted team to run projects focused on deployment, software-defined networking, network tooling, data visualization, design, remediation, and support.• Direct team that implemented data visualization methodology across deployment and design workstreams to provide clarity to status and blockers across the globe. • Developed intake mechanism to prioritize projects across multiple workstreams for maximum impact.• Responsible for capex budget in excess of USD 100M, maintaining non-variable spend within 5% of forecast. • Championed automation within deployment process, unifying multiple disparate systems into a consolidated deployment program.• Created forecast model to slipstream financial and supply chain planning. Included responsibilities within materials planning, pre-positioning, forecasting, and variance analysis.• Partnered with engineering teams to analyze capacity gaps and focus resources. Show less Establish and operationalize the Master Planning Discipline for deployments of capacity across the Cloud & Enterprise businesses. Define and operationalize Change Management within the planning and deployment process. Direct team of PMs to establish within the Continual Service Improvement discipline.• Designed and implemented pre-dock readiness evaluation system for deployments for the Azure business. Resulted in a comprehensive 18-week view of incoming demand, as well as assessments of GFS’s ability to fulfill demand across the globe.• Established gating mechanisms to ensure that all teams have complete requirements for end-to-end deployments.• Designed and implemented change management for the deployment system, enabling establishment of change impact scoring, change remediation, and identification of changes separately from defects.• Ran quality ‘tiger team’ to address immediate quality issues within the Azure work stream, resulting in formal business acceptance criteria for deployments and establishing quality as part of the pre-deployment workstream. Resulted in a time savings of 10% for deployments and 40% reduction in defects.• Developed prioritization matrix for improvement projects to prioritize resources.• Designed reference model for deployment methodology across GFS. Show less

  • Director/Principal Group Mgr, Network Engineering

    Apr 2014 - May 2015

  • Director, Master Planning

    Sept 2013 - Mar 2014

  • Principal Program Manager

    Jan 2013 - Sept 2013
• 

  Amazon Web Services

  Jun 2015 - Feb 2020

  • Head of Global Edge Deployment & Ops

    Jun 2018 - Feb 2020

  • Senior Manager, AWS Network Scaling & Integration

    Aug 2016 - Feb 2020

  • Senior Manager, AWS Network Programs

    Jun 2015 - Aug 2016
• 

  Oracle

  Feb 2020 - now

  • Senior Director, Global Gov Svc & Sovereign Ops (OCI)

    Mar 2024 - now

  • Senior Director, Global Government Sector (OCI)

    Sept 2021 - Apr 2024

  • Senior Director, New Region Lifecycle (OCI)

    Feb 2020 - Sept 2021