Maxim Sedov

Experience

• 

  InterTrust Co.

  Jan 2006 - Jan 2007

  Information Technology Specialist

  The company develops, integrates and supports its own Lotus Domino/Notes based products and solutions. In my personal duties were installation and customization Lotus Domino/Notes platform and company’s applications on customer’s site.

• 

  TransTeleCom

  Sept 2008 - Feb 2012

  Leading Technical Support Engineer

  My primary personal duty was to support and administrate internal CRM and business processes systems based on Lotus Domino/Notes platform, keep an eye on it's correct cooperation with MS Axapta. Also in my duties were• Solving issues with internal business processes systems using internal bug tracking system. Take phone calls and tickets from internal users which experience problems with the systems.• Managing access control to the systems. • Gathering information about current usage and formulating improvement tickets to the developers in accord with users' requests. • Analysis and formalisation business flows of un-automated departments, preparing technical requirements documentation to the business users and developers.• Testing of improvements and new functionality. Show less

• 

  SAS

  Mar 2012 - now

  In this position I participate or lead in design and implementation of complex solution architectures; participate in the design process; relate technical concepts to SAS System applications and user needs and oversee the technical progress of ongoing services projects. Focus on the underlying SAS technology core and specialize in system integration. Assist the sales team with technical sales activities to maximize revenue opportunities and ensure the highest levels of customer satisfaction and provide SAS consulting services at customer sites.- Install SAS software solutions and any required supporting products for knowledge sharing and demonstration purposes as assigned.- Analyze all information gathered during the sales cycle to provide technical requirements and, working collaboratively with delivery technical lead or delivery technical architect, to translate sales technical vision into a detailed technical implementation proposal.- Scope and define work effort, resource plan, and estimate cost on phase/project. Conduct project requirements gathering.- Deliver standard and/or customized software demonstrations and presentations outlining the technical features, competitive advantages and business benefits of the SAS software as they apply to client needs.- Leverage detailed technical knowledge to support sales opportunities and implementations across solution domains.- Look for opportunities to expand a tactical sale into something strategic for SAS and the client, utilizing SAS Technical Support to facilitate responses to issues that may impact a sales opportunity.- Participate in product and solution training to acquire and maintain a detailed level of product knowledge of core components of SAS offerings.- Understand, utilize and communicate best practice methodologies and industry standards internally and externally.- Work proactively with Systems Engineers for the purpose of cross-training and knowledge transfer. Show less In addition to my TS Engineer duties as a Implementation Consulting Specialist I provide customer facing implementation services to new and existing SAS customers, as well as perform internal deployments for sales/pre-sales needs.Primary responsibilities include:- Implementing SAS solutions as required by the specific customer situation- Integrating SAS deployments with Hadoop distributions- Involvement in all phases of the implementation including requirements, architecture/design, installation, development, testing and training- Evaluating customer requirements and compiling design documentation as well as architecting solutions to ensure successful customer implementations- Design and implement prototypes for use in pre-sales activities- Developing and maintaining internal applications and tools- Creating documents for implementing SAS solutionsPublic Registry of SAS Certified Professionalshttp://goo.gl/wwkucb Show less In addition to my TS Engineer duties as a Implementation Consulting Specialist I provide customer facing implementation services to new and existing SAS customers, as well as perform internal deployments for sales/pre-sales needs.Primary responsibilities include:- Implementing SAS solutions as required by the specific customer situation- Integrating SAS deployments with Hadoop distributions- Involvement in all phases of the implementation including requirements, architecture/design, installation, development, testing and training- Evaluating customer requirements and compiling design documentation as well as architecting solutions to ensure successful customer implementations- Design and implement prototypes for use in pre-sales activities- Developing and maintaining internal applications and tools- Creating documents for implementing SAS solutionsPublic Registry of SAS Certified Professionalshttp://goo.gl/wwkucb Show less Primary responsibilities involve troubleshooting, analysing complex technical problems and working with the customer and development to resolve technical roadblocks, ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion. Additionally, manage communications with customers at all levels to maintain positive relationships.Additional responsibilities include but are not limited to the following: - Managing customer issues within internal CRM system- Manage customer support technical issues on a daily basis, including verifying issues, isolating and diagnosing the problem, and resolving the issue where possible.- Provide technical support to partners, sales engineers and post-sales consultants via telephone, email and the web.- Reproduce product behaviour to determine the problem root-cause and to find work-arounds and solutions.- Ability to ensure actions is followed-up in a timely manner and attention to detail.- Awareness of dealing with customer sensitive data, confidentiality and discretion. -Ability to deal with difficult customer situations. -Coordinate with other teams to provide assistance in identifying, reporting and resolving product defects.- Author, edit, publish and maintain an on-line knowledge base of known issues/solutions. 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  • Technical Architect

    Apr 2017 - now

  • Senior Implementation Consultant

    Jan 2016 - Mar 2017

  • Technical Support Engineer and Implementation Consultant

    Mar 2013 - Jan 2016

  • Technical Support Engineer

    Mar 2012 - Feb 2013