Experience

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  Caffè nero

  Jun 2021 - Nov 2022

  Assistant manager

  Managing daily operations of the cafe while delivering high standards of customer experience. Making and organising orders with the suppliers to maintain a smooth running of the store - meeting sales targets, implementing promotions and ensuring compliance with health and safety regulations. Assisting with recruitment and training new staff members as well as developing the team according to working policies and managing performance, always coaching and supporting the baristas and shift leaders. Dealing with customer's expectations and resolving queries and complaints. Show less

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  Betfair international

  Apr 2023 - Jan 2024

  Customer service agent

  Responding to incoming or outgoing communication to contacts. Providing technical support to customers, ensuring complex issues are properly escalated to relevant departments. Following industry processes and company's procedures. Developing customer relationships and contributing to the improvement of customer experience.

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  Bet365

  Jan 2024 - Mar 2024

  Studio operator
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  Vegangster

  Apr 2024 - Jul 2024

  Account manager