Deep Enrich
Sofia B.
Assistant Manager
328 followers
Riga, Latvia
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About me
iGaming | Content | Team Player
Education
State University of Campinas
2013 - 2017Bachelors and Teaching Degrees HISTORY
Università Ca' Foscari Venezia
2016 - 2016Bachelor - exchange programme Art History, Criticism and Conservation
Experience
Caffè Nero
Jun 2021 - Nov 2022Assistant ManagerManaging daily operations of the cafe while delivering high standards of customer experience. Making and organising orders with the suppliers to maintain a smooth running of the store - meeting sales targets, implementing promotions and ensuring compliance with health and safety regulations. Assisting with recruitment and training new staff members as well as developing the team according to working policies and managing performance, always coaching and supporting the baristas and shift leaders. Dealing with customer's expectations and resolving queries and complaints. Show less
Betfair International
Apr 2023 - Jan 2024Customer Service AgentResponding to incoming or outgoing communication to contacts. Providing technical support to customers, ensuring complex issues are properly escalated to relevant departments. Following industry processes and company's procedures. Developing customer relationships and contributing to the improvement of customer experience.
Bet365
Jan 2024 - Mar 2024Studio Operator
Vegangster
Apr 2024 - Jul 2024Account Manager
Licenses & Certifications
- View certificate
Foundations of User Experience (UX) Design - Google
CourseraJan 2023
- View certificate
Responsive Web Design
FreeCodeCampFeb 2023 - View certificate
Google SEO Fundamentals
CourseraFeb 2024 - View certificate
Design Thinking
FIAPJul 2023 - View certificate
Customer Experience Management
FIAPJul 2023
Languages
- inInglês
- itItaliano
- poPortuguês
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