Experience

• 

  Scottish power distribution ltd

  Jun 1986 - Apr 2004

  It service delivery consultant

  • Managed related support contracts - value £1.2m. • Ensured Cost & service targets met against the agreed service levels.• Overseen Operational faults through to resolution.• Controlled overall systems environment in conjunction with relevant Suppliers• Chaired regular Supplier Service Review meetings – performance and targets analyzed and reported.• Authorized Enhanced Support work and LOE (chargeable) work for systems & services within own portfolio or as directed by IS Service Delivery Manager. Managed associated costs & challenged if necessary. • Pro-actively managed Business expectations – regular contact with Business Application Administrators, Senior Management & End Business Users.• Negotiated Support Contracts as defined by IS Service Delivery Manager. Show less

• 

  Nhs

  Feb 2005 - Aug 2018

  Office manager (retired)

  • Plan the schedule for contract renewals and maintain relevant spreadsheets.• Request and receipt of proposal figures for renewals of all Estates contracts.• Responsible for checking quotations and ensuring all relevant electro-medical equipment is covered to the correct standard requested by the relevant Directorate area.• Responsible for scheduling the service contract renewal procedure to meet all agreed deadlines efficiently.• Management of a team of Administration staff within the Estates Department to include the training and supervision of clerical staff and any work placements (for example school placements) to ensure a high quality of efficient service is provided. Including the staff operating the Estates Help Desk.• Manage Compilation of monthly timesheets and absence statistics for all Estates Managers, Estates Officers, Estates Project Officers, Administration, overtime returns and annual leave requests to ensure accurate records are maintained in accordance with Standing Financial Instructions. Manage sickness absence for my team situated in various locations to include return to work interviews and OHSAS referrals. Show less