Experience

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  Bright light technology

  Apr 2015 - Sept 2016

  It intern

  Knowledge of software & hardware.Logging & processing calls.Installing & configuring computer systems/networks.Repairing equipment & replacing parts.Responding to breakdowns.Managing stocks of equipment, consumables & other supplies.

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  Makhado local municipality

  Oct 2017 - Mar 2019

  It support technician

  Provide technical support on desktop, notebooks, printers, scanners.Assist administrating of workstations, servers, wireless & internet filtering systems for both local and remote services.Assist in administering Active Directory & User account management.Assist in the maintenance of ICT network infrastructure.Provide installation of municipal financial systems on user’s workstation.Troubleshooting of LAN/WAN related problems.Connecting, Troubleshooting, Testing & Monitoring network components including switches, routers and hubs.Manage & backup telephone management system.Provide help desk support.(Monitoring the system, log open & lose calls).Provide training on new systems & software.Communicate and interpret IT policies & procedures to user for maintenance & security.Perform Windows OS & Anti-Virus updates.Assist in the procurement of ICT equipment’s & devices.Assist in the implementation of the procedure for asset disposal.Operating and supporting the following: Munsoft (Financial Systems), SYSAID (Helpdesk Software),TCS (Traffic System) and Telephone Management System. Show less

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  Council for scientific and industrial research (csir)

  Jul 2019 - Dec 2021

  Field support engineer

  • Assemble, configure and support end-point devices, inclusive of the necessary user support required.• Perform the necessary debugging on all equipment to ensure proper functionality and help-out on all projects that involve end-user support.• Perform basic network and telephony service support, installations, configuration, and general user advice where required.• Office 365 troubleshoot and configuration.• Assist with software and hardware troubleshooting.• Assist with desktop management, maintenance, and rollout mechanism.• Provide support on both network and stand-alone printers.• Ensure desktop functionality is available and accessible at all times to CSIR end-users.• Ensure quality service is provided to clients and service providers.• Support Microsoft and Linux desktops in a Novell environment.• Providing general desktop support, project coordination, imaging/ re-imaging PCs, and laptops.• Providing one on one assistance to the end-user regarding the technical flaw, either remotely telephonically, mails, or in person.• Assisting in the installation of other peripherals like printers, scanners, LAN cables, network interface cards, wired switches.• Collecting old workstations from users and disposing them to ICT Warehouse.• Send customers follow-up surveys for every resolved incident.• Log calls on the HEAT system;• Conduct Quality Assurance (QA) daily to ensure that customer services are of good quality;• Compile and analyze the QA data quality problems/attributes to improve delivered quality service. Show less

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  Hosi technologies

  Oct 2022 - now

  Field service technician ii

  HOSI Technologies provides Desktop Support service to COJ Metropolitan Municipality, the following are my day-to-day duties and responsibilities:• Evaluate and implement user requests.• Managing multiple tasks concurrently and prioritize tasks and end-user support tickets.• Active Directory Operation (User passwords, authorizations & permissions).• PC re-Imaging and setting up applications in a Microsoft Enterprise system environment. (O365, MS Teams, Outlook)• Analyze, install, configure, maintain, and troubleshoot end computing devices, system software and drivers.• Ensuring that assigned infrastructure at the client site is configured, installed, tested and operational and that software is installed and configured according to client requirements.• Coordinating with the third-party service provider to repair the system under the maintenance agreement warranty and repair minor flaws in hardware if not covered.• Dealing with remote access or physical troubleshooting and configuration of operating systems and software.• Analyze, troubleshoot, and resolve complex problems with business applications, networking, and printers.• Network and USB cable printer Configuration and Installations.• Creating and maintaining standard documentation to support all EUC-related processes. Show less