Rahul Atale

Experience

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  Wipro Limited

  Aug 2007 - Apr 2016

  Enterprise Datacenter Capacity Managementfor Storage Capacity more than 40 TB EMC VNX pools allocation utilisationUnix Server Compliance with Red Hat and backup infrastructure License UtilisationWintel Server CPU Memory and Disk Utilisation across all the servers.Network Bandwidth utilisation across MPLS and ISPSecurity Token review across organisationDatabase Health and capacity needs fulfillment and optimisation.Voice Infra Utilisation of E1 linesCitrix License and User capacityVMWare Allocation and utilisation of hardware and VM loads.Transition Manager for IT projectsmanagement of transition Gates and sign offs.Setting up client expectationsTransition Exit Signoff and documentation.Documentation of Project wiseHLD, LLD, Configuration Document, System maintenance document, Asset Registration and Subscriptions, Service Desk Call trees, Support windows and SLA acceptance and Risk Register Maintenance.Transition Gates sign off for Design, Build, Execution and Support Show less Managing day to day operations.Ticket Queue Management and assignment if tasks.IT mandate tasks management from offshore.e.g. Bulk User creation/ deletion, Profile Migrations, User OU Management.Team Management for a team.of Fifteen members..Service Request L1 Team.ManagementDaily Operation ReviewsWeekly Operational Reviews.End User Computing remote support LeadVDI troubleshooting from Citrix server.Asset Management and reporting for client based systems.Enterprise License Management. MS , Adobe, Oracle , Pitney Bows, Citrix.Team Management for Remote SupportUser Access Management and access rights reviewing.BMC Marimba Support SpecialistPatch Management using SCCM.Training New joiners on Access Management. Show less Manage Day to day Operations at Onsite. for a team of seven resources.Client Escalation POC.iPad specialist for the executive committee board members.VDI testing POC for in-house and 3rd party service provider.Based at Client head quarters and dedicated IT assistance to Client CIO.Managing 7000+ clients.Application DeploymentsPatch ManagementAsset & License ManagementTape Library Management.Data Center and Comms Room Access Management.Onsite Vendor Co-ordination for remote locations and Tough book SupportToughbook Support Escalation POC Site visits across UK as IT POC.Team Management Show less UK based leading water utility clientWindows XP Migration ConsultantMigration of 7000 Systems from Windows 2000 to Windows XP across UK.Software Packaging and Compatibility TestingSoftware Deployment Using LANDeskPrinter Self Service tool ImplementationPackage creation for.Complex SoftwareSAP GUI, Business Objects. People SoftCompatibility testing for Palmtop devices.Windows Imaging using Windows PXE and Deployment.Legacy Printer SupportSite Surveys and Floor walksManaging Desktop related incidents & Service requestsInstallation knowledge on 1500 plus applications. Show less UK based leading water utility.clientEnd User Computing Remote SupportLANDesk Operator OffshoreSoftware Installation SupportSoftware Compatibility TroubleshootingSoftware Catalogue MaintenanceCitrix Client Configuration of . ica files.RSA token allocation and deallocationRSA sync issues.Lotus Notes configurationMultiple times Actual and Logical Zero of the ticket queue in Remedy.Remote Control Support using LANDeskRemote WOL.configurationsComplex Software InstallationsRegistry Level troubleshooting for MS products.Expertise in Incident Queue Reduction Show less UK based leading water utility.clientService Desk Analyst and administrator L1HP icare ,BMC Remedy TicketingIncident and Service Request LoggingPassword ResetsAccount lockoutsLotus Notes L1 TroubleshootingDial up VPN troubleshooting. RSA token resets.Printer InstallationsMobile Service Provider Coordination SIM card activationsService Desk Email HandlingCall routingSystem Maintenance Technical Document updation.Avaya Call testingVendor CoordinationClient connectivity Software installations Show less

  • Project Delivery Lead

    Nov 2014 - Apr 2016

  • Capacity and Transition Manager

    Nov 2013 - Oct 2014

  • Information Technology Team Lead

    Feb 2012 - Oct 2013

  • End User Computing Hiring

    Nov 2011 - Jan 2012

  • End User Computing Lead Onsite

    Oct 2010 - Nov 2011

  • End User Support Specialist

    Jul 2009 - Oct 2010

  • End User Computing Administrator

    Sept 2008 - Jun 2009

  • Sytem Administrator

    Feb 2008 - Aug 2008

  • System Engineer

    Aug 2007 - Jan 2008
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  Cognizant

  May 2016 - Apr 2024

  Manager - Governance Risk & Compliance (GRC)

  Within my present role at Cognizant, I oversee all aspects of GRC including creating and managing risk awareness campaigns, evaluating risk appetite, and creating mitigation process. A key part of my role is management of RFPs and RFIs from external stakeholders. Further, I Conduct audits including ISO 27001, SSAE, SOC, customer etc., and reviewed location performance on compliance parameters. (AV, SCCM, DLP etc.), and maintain desired compliance levels.

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  Randstad Global Capability Center

  Apr 2024 - now

  Information Security Officer

  Closely working with information security functions and the markets to help, prepare and respond well to any threats.