Dharmasamarthini Ramachandran

Experience

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  Silver Arrow Logistics Solutions P Ltd

  Jan 2016 - Nov 2018

  My consistent above and beyond performances enabled me to get promoted to the role of customer Service Team Lead within a very short span of time ( 1 year )As a Customer Support Team Leader my roles and responsibilities are as follows 1) Lead a team of 2-3 customer service executives 2) Handhold, guide and train my team members to produce expected results3) Mentoring new Inductees4) To be able to independently handle / manage any given crisis situation.5) To work closely with the team members and involve in day to day operations with adequate action plan and contingency planing Show less Started my career with Silver Arrow Logistics Solutions P Ltd as Customer Support executive based out of Chennai. My primary roles and responsibilities were as follows :1) Handled corporate clients across various industries like Ecommerce , retail, pharma etc2) Coordinate with customers on a daily basis and resolve their queries2) Liaison with service partners and ensure that pickups/deliveries are completed on time3) Send regular/daily MIS reports to key customers4) Provide customized logistic solutions to clients5) Automated lot of manual/redundant activities which resulted in huge cost savings for my organization Show less

  • Customer Support Team Lead

    Feb 2017 - Nov 2018

  • Customer Support Executive

    Jan 2016 - Feb 2017
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  DHL

  Jan 2019 - now

  RPA Specialist

  · Analyzing existing processes and identifying automation opportunities.· Collaborating with different departments to gather requirements for automation.· Developing and implementing Robotic Process Automation (RPA) solutions.· Configuring and customizing RPA software to meet specific business needs.· Conducting thorough testing of RPA bots to ensure accuracy and efficiency.· Providing ongoing support and maintenance for deployed RPA solutions.· Monitoring and optimizing automated processes for performance improvements.· Collaborating with cross-functional teams to integrate RPA into existing systems.· Training end-users on how to interact with and manage automated processes.· Conducting regular assessments to identify additional areas for automation.· Staying updated on the latest advancements in RPA technology and best practices.· Documenting RPA processes, configurations, and changes for future reference. Show less