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Ankur Arora

Ankur Arora

Customer Service Manager

Followers of Ankur Arora451 followers
location of Ankur AroraPune, Maharashtra, India

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  • Timeline

  • Skills

    Customer retention
    Management
    Customer experience
    Team leadership
    Net promoter score
    Customer service
    Data analysis
    Operations management
    Customer analysis
    Leadership
    Executive communications support
    Distributed team management
    Workforce management
    Team management
    Customer lifecycle management

  • About me

    Experienced Customer Experience Manager with a demonstrated history of working in the financial services industry. Skilled in Customer Lifecycle Management, Data Analysis, Executive Communications Support, Team Leadership, and Customer Experience. Strong support professional with a BCA focused in Business Administration and Management, General from Central Board of Secondary Education.

  • Education

    • ThiemeMeulenhoff

      2019 - 2020
      Executive MBA

      Business/Commerce, General

    • Neomek, Inc.

      2006 - 2008
      BCA

      Business Administration and Management, General

  • Experience

    • ICICI Bank

      Apr 2013 - May 2014
      Customer Service Manager

    • Bajaj Finserv

      Jun 2014 - now
      Senior manager Customer experience

  • Licenses & Certifications

    • PGDBO

      NIIT Technologies Limited
      Sept 2018

    • NISM

      National Institute of Securities Markets (NISM)

    • NSDL

      National Securities Depository Limited (NSDL)