Jasmine T.

Experience

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  PLASP Child Care Services

  Sept 2000 - Jun 2008

  Assistant Director

  Plan and implement after school programs for school-age children, coordinate games, activities, special events, complete mandatory 15 month training in various subjects and maintain safety, administrative, policy and procedural duties.

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  Bayshore HealthCare

  Jan 2009 - Dec 2009

  Support Worker/Companion

  Provide loyal companionship to elderly, distressed and/or disabled clients. Plan and attend various activities, listening, provide physical support and security, play games, assist in daily living activities or chores, organize, complete logs, other various duties as required.

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  Sonitrol Canada

  Oct 2009 - Mar 2012

  Central Station Monitor

  Call taking, dispatching appropriate emergency resources, data entry, customer service excellence, alarm handling, CCTV/audio monitoring, complete logs and various reports, ongoing policy and procedure training.

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  Lakeside Performance Gas Services Ltd.

  Oct 2012 - Jan 2016

  Service Dispatcher

  Incoming customer support, dispatching Technicians, assessing gas related appliances, geographical knowledge of surrounding areas, emergency response, data entry, administrative training and other duties as required.

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  Keurig Canada

  Jul 2016 - Feb 2020

  Service Dispatcher

  Coordinate service calls for techncian response to repair or replace equipment. Provide customer service excellence and satisfaction. Assist with new installation planning and execution, knowledge of client priority and geographical areas, emergency response, data entry, site surveys, incident reports, monitor gps systems, monitor on call after hours servicing, attend meetings, attend ongoing training and education of mechanics, policies and procedure.

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  Keurig Dr Pepper Inc.

  Feb 2020 - now

  Technical Services Representative

  Live call/email support for coffee and water equipment account clients, while responding to technical inquiries and providing time friendly solutions. Troubleshoot issues with clients regarding all VHCS equipment. Knowledge of equipment used; from traditional BUNN and Newco brewers to the new and updated VKI machines, complete with software. Geographical knowledge of areas across Canada, and ability to assign calls to appropriate Technician resources. Multitasking, call accuracy and organizational skills aid in dispatching and scheduling as required. Show less