Fidel Beserra

Experience

• 

  Liq

  Oct 2017 - Dec 2019

  • Acted as a liaison between frontline agents and upper management, analyzing recurring customer pain points and proposing solutions to improve service quality• Helped provide training and skill development for agents, focusing on conflict resolution and compliance with company policies• Acted as a point of contact for complex customer inquiries, providing advanced support and solutions • Delivered high-quality customer service through emails and inbound calls, addressing client inquiries and resolving issues efficiently• Managed and documented client interactions using CRM systems, ensuring accurate record-keeping and follow-ups• Handled escalations with professionalism, demonstrating problem-solving and conflict-resolution skills

  • Customer Service Coordinator

    Jul 2019 - Dec 2019

  • Customer Service Representative

    Oct 2017 - Jun 2019
• 

  Blues Rock Review

  Jan 2021 - now

  Music Writer

  • Wrote music reviews for artists in the blues, rock and soul genres, demonstrating extensive knowledge of both old and contemporary popular music expressions, consequently providing readers with insightful analyses and critiques• Compiled in-depth lists and analyses of artists' discographies, providing readers with comprehensive guides and recommendations

• 

  Right Chord Music Group

  Sept 2021 - now

  Music Writer

  • Wrote insightful music reviews focused on upcoming independent artists, showcasing a deep understanding of musical genres and trends• Conducted interviews with musicians and industry professionals, delivering engaging and informative content to enhance audience connection

• 

  Freelance

  Sept 2022 - now

  • Translated diverse business reports across various industries including paper/pulp, stocks, and software• Handled complex academic translations in the fields of accounting, management and governance• Helped localize mobile apps and websites for both general and knowledgeable audiences• Translated marketing materials, blog articles, and content for betting, housingand aircraft publications• Interpreted for hundreds of business meetings and presentations focused on financial topics and business propositions Show less

  • Translator/Interpreter/Localization Expert (ENG<>PT)

    Jun 2020 - now

  • Consultant/Personal Assistant

    Sept 2022 - now
• 

  Dikidi Business

  Aug 2023 - Jan 2025

  • Helped expand the company's client base by identifying new market opportunities, leading to new partnerships and increased brand impact• Carried out market research to identify emerging trends, customer needs, and competitor strategies• Participated in efforts to close deals with partners, ensuring strategiccollaborations and business development• Acquired extensive knowledge of the company's product, assisting in software implementation and providing expert support and consultancy to V.I.P. customers• Engaged with users to understand their needs and applied knowledge oflegal, financial and cultural aspects to suggest software adjustments and newfeatures tailored to regional needs Show less

  • Regional Manager

    Jan 2024 - Jan 2025

  • Content Manager LATAM

    Aug 2023 - Jan 2024