Jamaluddin Zainal

Experience

• 

  Radisson Tanjung Rhu Langkawi

  Jun 1995 - May 1996

  Assistant Manager Front Office

  Pre and Post opening team of the First Radisson International Brand in Malaysia • Official opening of the resort by the Prime Minister of Malaysia in Dec 1995.• Participated resort in LIMA 1995.

• 

  Tasik Kenyir Golf Resort

  May 1996 - May 1997

  Front Office Manager

  Pre and post opening team• Planned and implemented training programs as well as monitoring and evaluatingemployee progress and performance.• Hosted the Prime Minister of Malaysia retreat in Dec 1996.• Official opening of Tasik Kenyir Golf Resort, Terengganu in Dec 1996.

• 

  The Andaman, a Luxury Collection Resort, Langkawi

  May 1997 - May 2000

  Front Office Manager

  • Directly involved in Cost Saving program implemented by the resort, which hassuccessfully decreased the department expenses by 30%.• Langkawi International Air and Maritime Show (LIMA) Dec. 1999• Coordinated the launching of new marketing plan that in return had increased theroom revenue and occupancy by 50% in 1998.• Tourism Malaysia Award, Excellence in Hotel Services for resort category for 98/99.• Hosted the prestigious bicycle race in Asia Le Tour De Langkawi in Feb. 1998.• Langkawi International Air and Maritime Show (LIMA) Dec. 1997• Successfully hosted the French President Visit in Nov. 1997. Show less

• 

  Renaissance Kota Bharu (Marriott)

  Jun 2000 - Oct 2002

  Front Office Manager

  On the Hotel’s Pre and post opening team.• Successfully adopting the Standard Operating Procedures of Marriott International.• Planned and implementation of effective training programs for associates. Closelymonitoring and evaluating performance and their career goals.• Involved in pre and post opening budget• Successfully opening of the first 5 star hotel in Kota Bharu• Pioneer hotel for planning and launching of AYS (At Your service) Savvy Service for the entire Renaissance Brand Hotel. • Successfully reaching the Marriott Rewards (Guest Loyalty Program) enrollmentstarget for year 2000, 2001and of 2003(1st, 2nd and 3rd quarter)• Meeting the Brand Standard Audit for the year 2001 and 2002 with above 90% scoring Show less

• 

  Hilton Seremban

  Oct 2002 - May 2004

  Front Office Manager

  • Hosted Le Tour De Langkawi, international bicycle race in January 2003• Successfully reopening of Hilton Club Floor in March 2003• Involved in securing and returning of MAS Stopover program

• 

  Shangri-La Hotels and Resorts

  Jun 2004 - Dec 2006

  Front Office Manager

  • Top Ten in the Company for Overall Stay Experience from November 2005 till June2006.• Top Ten in the Company for Arrival Experience from December 2005 to June 2006.• Top Ten in the Company for Room Index from February till June 2006.• Reducing staff turnover in Room Division from 60% in year 2004 to 18% in yearending 2005 and ultimately maintaining it until 2018

• 

  Self-Employed

  Jan 2007 - Jan 2010

  Independent Travel Consultant / Advisor
• 

  The Frangipani Langkawi Resort & Spa

  Jul 2010 - Jan 2012

  Front Office Manager

  • Manage to stabilize the staff strength in Front Office by reducing staff turnover.• Implemented new working procedures in Front Office Operation.• Strengthen the Reservation Department by introducing new and updated workingsystem.

• 

  Bella Vista Waterfront Hotel, Langkawi

  Jan 2013 - Dec 2014

  Front Office Manager

  • Meeting and exceeding the revenues and profits for year 2013• Reducing the staff turnover from 50% to 10%• Directly involved with the opening of new property in Koh Lipe, Thailand• Playing an active role in the initial Planning and Configuration of PMS for newopening of resort in Thailand• Responsible for the introduction of channel manager within the hotel group• Part of the team members for creating and launching of the new hotel group website• Overseeing and assisting the Housekeeping, Security, Guest Services and Sales andMarketing departments in their daily operation• Successfully hosting LIMA 2013• Successfully hosting and arranging the 25th Raja Muda Selangor Royal Regatta inNovember 2014. Show less

• 

  Ombak Villa Langkawi

  Dec 2014 - Jan 2018

  Room Division Manager

  . Stabalizing the staff turnover from 65% to 15% from year 2015 onwards• Went through the Internal and External Audit Process with Excellence results for year2015 to 2017.• Risk Management scoring from Average to Excellence for year 2016 and 2017• LIMA March 2015 and March 2017• One of the Resorts selected to host delegates for ASEAN Summit 2015 – April for Vice president of Indonesia and President of Vietnam• Tun Mahathir Family Day in July 2015.• Utusan Business Awards 2015 – Industry Excellence in Hospitality.• Introduced and Implemented WOW Arrival Experience – 2016.• Successfully Plan, Setup and Launched Ombak Bites. Lobby Convenience Shop plusCafé – 2016.• Rebranding of Langkawi Lagoon Resort to Ombak Villa Langkawi in 2017.• Asian Lifestyle Tourism Awards – Outstanding in Honeymoon Destination andOutstanding in Beach Resort Destination.• Actively involved with CSR Programs for MK Land Foundation on Langkawi Islandfrom 2015 till present. Show less

• 

  Fifty4Ferns

  Dec 2018 - Jul 2019

  Resort Operation Manager

  Running the daily operation and working closely with the owner on budget and sales of the resort. Monitoring closely any new projects on facilities upgrading in the resort and compile progress report to the owner.

• 

  Bella Vista Hotel Langkawi

  Oct 2019 - Oct 2020

  Operations Manager

  Budgeting, Goals Setting, Revenue Management, Leading, Coaching, Mentoring, Human Resources, Finance. Responsible of Halim Mazmin Aerospace Flying School, CAAM Audit and Certification. Working closely with partners and suppliers in ensuring satisfactions are attained in the relevent areas.