Alessandro Berto

Experience

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  Sitem Service S.r.l.

  Mar 2008 - Jan 2009

  IT Specialist

  Sitem Service at Banca MPS, Poste Italiane and ENI S.p.A.- Poste Italiane / Banca MPSo Setup and configuration of servers with GUI processo Help desk support- ENI S.p.A.o Project: Domains consolidationUsers computer renewal, remote control, network administration

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  E-Networks

  Apr 2009 - Dec 2011

  IT Specialist

  E-Networks at AXA-tech and Intesa Sanpaolo- AXA-techo Project: Insurance SWs upgrade and advisory- Intesa Sanpaoloo 1st level support for financial userso Incident escalation to 2nd/3rd level

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  Esiet

  Jan 2012 - Jul 2017

  Esiet S.p.A. at Credit Agricole Corporate & Investment Bank- Main contact for Paris global IT- 2° level support for Milan users (200 users) with special focus on VIP- Management and maintenance of Disaster Recovery sites- Active Directory, file/print server administration- Administration of Cisco VOIP, tradeboards systems and BlackBerry BES- Troubleshooting and maintenance of servers, computers and softwares- Warehouse and suppliers management Esiet S.p.A. at Intesa Sanpaolo Group Services- 1st level support for financial users (500 users) at Intesa Sanpaolo/Banca IMI/Eurizon Capital- Active Directory, BES and file servers administration- Troubleshooting on financial applications (Murex, Kondor+, Reuters, Bloomberg)- Citrix XenApp console administration- Backup/restore of network files

  • IT Specialist

    Jan 2015 - Jul 2017

  • IT Financial Helpdesk

    Jan 2012 - Jan 2015
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  Exprivia

  Jul 2017 - Jan 2019

  IT Specialist

  Exprivia S.p.A. at Intesa Sanpaolo Group Services & Eurizon Capital SGR- 2° level support for Milan users (400 users) with special focus on managers and traders- Troubleshooting and problem solving on financial applications- Troubleshooting and maintenance of servers, computers and softwares- Management and maintenance of Disaster Recovery sites- Warehouse and suppliers management

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  Kronos Informatica

  Feb 2019 - Aug 2019

  IT Senior Specialist

  Kronos Informatica S.r.l. at Sky Italia- Asset census and data collection regarding the project of mass migration of theclient’s broadcast area devices to Windows 10 and Windows Server 2012- Feasibility and costs analysis for the single minor areas which compose thebroadcast area- Main contact for vendors of impacted services and mediator between vendors andclient- Processing of technical documentation and reports regarding the project- As a secondary activity I stand as backup for colleagues dedicated to the DesktopManagement service, another service provided from my company to the same client Show less

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  GRUPPO TRADE srl

  Sept 2019 - now

  Gruppo Trade S.r.l. at Università commerciale Luigi Bocconi- Startup and management of first level support remote service desk for Università Bocconi and SDA Bocconi (4700 users)- Management of second level support onsite help desk for Università Bocconi (4000 users)- Management of second level support onsite help desk for SDA Bocconi (700 users)- Startup and management of remote service desk dedicated to the support to professors and students for online exams (countless users)- Startup and management of onsite service desk dedicated to the support to professors and students for classroom exams (countless users)- Main contact for University's internal ICT office- Main contact for Service Delivery Manager, Sales Manager and HR Office regarding the Bocconi commission- Processing of technical documentation and service level reports- Second level onsite help desk technician for Università Bocconi (4000 users) Show less

  • IT Senior Specialist

    Dec 2022 - now

  • Service Desk Team Leader

    Sept 2019 - now