Quentin McPhee

Experience

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  Getronics

  Jan 1997 - Jan 2001

  Deputy Team Leader - IT Support

  Data centre, IT hardware and Microsoft environment administration and support. Leadership responsibilities of regional support engineer team.

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  Bristol City Council

  Mar 2003 - Sept 2011

  Strictly adhering to the PRINCE2 methodology and corporate standards I was the manager of a complex and politically sensitive project to rationalise Bristol City Council’s software. Having been recognised for my success with the ITIL project I was assigned to be the Council’s Lead for Green IT, a key role with significant political interest within Bristol, and was the author and owner of the Council’s Green ICT strategy. I co-managed and was the lead ITSM specialist in the Council’s ITIL implementation project. The project has successfully concluded having focused on Change, Configuration and Service Level Management as well as the dependencies with other existing ITIL processes. Working with a high degree of autonomy I was responsible for the management of a specialist IT support team and projects implementing IT in schools. I also became the lead ITSM advisor, embedding service management best practices within 30 Bristol schools.

  • Project Manager

    May 2011 - Sept 2011

  • Lead for Green IT

    Oct 2009 - Sept 2011

  • Senior IT Service Management Implementer

    Oct 2007 - Oct 2010

  • Senior Schools IT Officer

    Mar 2003 - Oct 2007
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  Vivantio

  Oct 2011 - Mar 2019

  Senior Project Manager

  As a member of Vivantio’s management team I was accountable for all implementation projects of the Vivantio ITSM solution. This included leading the trans-continental professional services team, service monitoring and reporting, continuous improvement of the service offering, the development of service resources, authoring of marketing material as well as the direct management of the more challenging and commercial significant projects.As Vivantio’s most experienced project manager / implementation consultant I directly delivered professional services to many different types of organisations, gaining a rich depth of experience across many industries and practices. Show less

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  QRM Consulting Ltd

  May 2019 - now

  ITSM Consultant

  ITSM Consultant and Project Manager capable of delivering:> Project management of digital transformation projects> Establishing IT Service Management teams and capabilities > Implementation of IT Service Management (ITSM) best practice> Service Desk, Help Desk and CRM software solutions> Managing technical and project teams> Classroom and Virtual training delivery> Authoring and delivering subject matter content

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  The Workforce Development Trust

  Sept 2020 - Mar 2022

  Agile Business Analyst

  Supporting an exciting piece of product renovation as a part of a substantial software overhaul.

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  Northern Lincolnshire and Goole NHS Foundation Trust

  Mar 2022 - now

  ITSM Consultant

  Working with the NHS Trust to align more closely with ITIL best practice whilst implementing ManageEngine's ServiceDesk Plus.