
Carl N. McMichael
Operations/Port Operations Chief

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About me
Process Improvement Specialist, Quality Management Department at Naval Hospital, Jacksonville, FL
Education

DeVry University
-Bachelor of Science Technical Management
Experience

Blount Island Command
Aug 2000 - Feb 2004Operations/Port Operations ChiefProvided leadership and experience in the planning, coordination and execution of Port Operations for seventeen Maritime Prepositioning Ship (MPS) offloads and backloads and five off-island ship loading evolutions.Participated in managing cost and schedule performance through analysis of performance metrics and projections. Developed a financial system to reconcile and validate stevedoring costs against actual labor work, thus cutting longshoreman and stevedoring expenses. Expertise contributed to a new, more cost effective Military Traffic Management Command (MTMC) contract for Longshoreman and stevedoring support. Provided guidance and articulation of International Standards Organization (ISO) Management procedures for the Operation Department. Show less

Marine Aircraft Group (MAG)-31
Feb 2004 - Jun 2006Group Logistics ChiefProvided leadership and experience in the planning and coordination of Marine Aircraft Group-31's logistical support requirements for all squadrons. Determined support requirements including facilities, personnel, safety, supply, transportation, maintenance and services. Developed a Facilities Work Request Tracking System which increased the close out of facility maintenance work request within MAG-31 and adopted by Marine Corps Air Station Beaufort's Facility Department for all Work Request reconciliations aboard MCAS. With less than 24 hours, coordinated all logistical aspects of life support for over 500 Marines rerouted during a redeployment from Iraq as a result of a damaging hurricane. Show less

3rd Marine Division, G-4
Jul 2006 - Aug 2011Division Logistics ChiefProvided leadership and experience in the planning and coordination of 3rd Marine Division's logistical support requirements for more than 50 contingencies, exercises, deployments and security cooperation engagements. Provided outstanding leadership and mentoring, and career development counseling over 600 Marines serving in combat service support billets. Hand-picked to represent III Marine Expeditionary Force (MEF) at the Course Content Review Boards for the Logistics Officer's Course, Advance Logistics Mobility Course, and the inaugural Logistics Operations Chief Course. During Operation Tomodachi (a Humanitarian Assistance/Disaster Relief Operation) provided experience and expertise in the tactical logistics efforts enabling rapid sourcing and distribution of logistical requirements. During Operation Enduring Freedom (Afghanistan), provided leadership and professional excellence in the area of logistics plans, policies and procedures for the 678 personnel of the joint/combined Regional Corps Advisory Command-Central serving as the Logistical Mentor/Advisor to the Afghanistan Army’s 201st Corps Logistics Sergeant Major. Communicated effectively with a wide variety of technical and non-technical audiences. Determined contingency requirements and solutions. Analyzed and validated logistical inputs for the Joint Chiefs of Staff (JCS) Unit Status of Resources and Training System (SORTS). Monitored the status of Division unit logistical readiness and deviations in the total logistical posture. Recommended necessary actions to preclude or mitigate effects of support deficiencies. Help create and maintain the program schedule and assisted in establishing and controlling program budgets for the Division G-4 Staff and subordinate units. Show less

4th Reconnaissance Battalion
Aug 2011 - Sept 2012Senior Logistics AdvisorResponsible for providing leadership, experience and coordination in the planning of 4th Reconnaissance Battalion's logistical support requirements. Provide thoughtful leadership to project analyses and process improvement activities. Responsible for coordinating the training of staff for all logistical functions. Assigned as the Family Readiness Officer (FRO), responsible for coordinating all Family Readiness activities for the deployed and non-deployed Marines.

Blount Island Command
Feb 2013 - Nov 2015Quality Manager, Operations DivisionAssigned as the Quality Manager for Operations Division (OpsDiv). Responsible for coordinating the quality requirements and efforts within Operations Division under the Quality Management System (QMS) for a staff of over twenty (20) personnel. Develops, reviews, and assists with implementation of BIC quality plans to support quality objectives. Analyzed quality measurement and ISO 9001:2000 elements to determine support required relative to BIC quality policy. Applying the guidelines found in ISO 19011:2002 (Guidelines for quality and/or Environmental Management Systems Auditing) was responsible for scheduling and auditing all OpsDiv’s departmental audits and assigned as an additional Lead Auditor for the command. Responsible for the review and completions of all ISO Management Procedures and Work Instructions within OpsDiv. Responsible for planning, coordinating, facilitating and managing the activities of OpsDiv personnel that were engaged in quality assurance for three (3) performance based contracts. Reviewed contract and technical data packages to identify the specification requirements which the contractor's processes must meet. Reviewed contractor’s Statements of Work (SOW) and Performance Work Statements (PWS). Responsible for drafting the Quality Assurance Surveillance Plans (QASPs) for all performance based contracts for OpsDiv. Monitored contractor progress in meeting contract QMS provisions. Brought any contractual non-conformance to the attention of the Contracting Officers (KOs) and/or Contracting Officer's Representatives (CORs) and recommended corrective actions. Coordinated with the Deputy Director of Operations Division and Branch Heads, providing graphical and statistical representations used for achieving customer satisfaction. Accumulate, analyze and charts nonconformities for root cause determination and process improvement. Using the Lean Six Sigma (LSS) methodology, researches process problems to determine Root causes. Show less

NAS Hospital, Jacksonville, FL
Nov 2015 - nowProcess Improvement SpecialistServes as consultant to the Commanding Officer, Naval Hospital Jacksonville (NHJAX) and provides expert advice and opinions on various aspects of Continuous Process Improvement (CPI) and robust improvement process within the High Reliability Organization (HRO) model. Develops CPI training tools and programs for eleven (11) Directorates and subordinate Departments of NHJAX. Responsible for facilitating and the implementation of appropriate change management initiatives and reviews current development activities to ensure alignment with the command’s strategic plan. Works as a change agent in assuring, directing, and performing the steps necessary to create robust CPI projects that are in line with command’s Strategic Initiatives and based on objective data. Serving as the Executive Steering Council’s (ESC) Facilitator, responsible for designing, facilitating and implementing of processes, methods, tools, and techniques to assists executive leadership achieve and maintain alignment to command strategic goals. Mentors and coaches leaders and staff in the areas of change management and use of tools to enhance organizational effectiveness and efficiency. Guides members of the leadership team and process champions throughout the organization toward three goals: creating alignment with strategic initiatives, advancing the learning process towards progress and meaningful efforts, and moving to toward a High Reliability Organization (HRO). Show less
Licenses & Certifications

ISO 9001:2008 Lead Auditor Certification
Quality Management Exchange (QMX), Inc.Aug 2013
Basic Contracting Officer's Representative (COR)
Department of the NavyJun 2004
ISO 9000 (Completion Certificate)
Defense Acquisition UniversityOct 2014
Certificate of Achievement in Six Sigma Green Belt
Villanova UniversityDec 2012
Continuous Process Improvement Familiarization (Completion Certificate)
Defense Acquisition UniversityOct 2014
Community Preparedness; Implementing Simple Activities for Everyone
FEMASept 2012
Emergency Program Manager; An Orientation to the Position
FEMASept 2012
Certificate of Achievement in Lean Six Sigma
Villanova UniversityApr 2013
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