Experience

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  Datascension, inc.

  Jan 2004 - Jan 2006

  - Monitored projects to ensure quality levels. - Provided feedback to interviewers to improve quality performance. - Revised new projects and train team. - Reported quality and production issues presented on a daily basis, along with plans of action taken and results. - Conducted market research studies.

  • Quality Assurance Analyst

    Jan 2005 - Jan 2006

  • Market Researcher

    Jan 2004 - Jan 2005
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  Datascension

  Jan 2006 - Jan 2008

  Outsourcing quality assurance manager

  - Managed Quality Assurance departments for outsourced facilities in India, Ecuador and Dominican Republic. - Trained Quality Assurance representatives. - Monitored and supervise quality performance. - Defined goals, objectives and plans of action to improve quality and production performance levels.

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  Datascension, inc.

  Jan 2008 - Jan 2010

  Quality assurance project controller

  - Determined strategies and objectives for top accounts. - Managed customer relations with periodic reviews of quality and process improvement. - Created and implemented projects and corrective action plans to ensure quality and production levels.

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  Curtis law firm | llc

  Jan 2010 - Jan 2011

  Marketing assistant

  Manage communication with clients to enhance business relationship and ensure customer satisfaction. Create personalized new client packages for customers. Coordinate daily operations with internal teams and customers.

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  Hewlett packard enterprise

  Apr 2011 - Jul 2018

  - Lead America’s region in the deployment of an innovative global solution with the objective to deliver $16.2M in a 3 year period in supply chain and labor efficiencies by improving density of 24/7 delivery locations.- Collaborate with global team in the design and pilot of projects focused on generating innovation, supply chain efficiencies and process improvements.- Direct regional teams focused on customer engagement and operational excellence to ensure customer acceptance and deployment of service solutions focused on increased customer satisfaction, brand differentiation and customer centric solutions.- Manage relationship with third party logistics providers to ensure readiness for deployment and operational performance through the creation of processes and statements of work, monitor compliance of service level agreements and corrective action plans. Show less - Lead end to end project for process improvement that reduced response times for customers by 72%, generating cost savings by relocating specialized resources and eliminating labor costs.- Interlock cross-organizational teams to create improvement initiatives and synergies to collaborate on projects.- Support the regional team as logistics subject matter expert on high level / top account escalations as well as development of continuous improvement projects.- Design, monitor and analyze monthly key performance indicators for logistics operations by consolidating financials, volume and performance from warehousing, customs and transportation service providers.- Supervise third party logistics operators’ performance levels to ensure service level agreements and customer needs are met.- Based on monthly KPIs and SLA, develop with internal teams and logistics service providers corrective action plans and/or projects to improve performance and cost.- Control cost and create efficiencies by analysis of trends in volume, performance and budget. - Manage urgent logistics escalations for high level accounts, communicate and coordinate with logistics service provider and internal teams the resolution.- Design and implement employee engagement focused initiatives. Show less

  • Strategy and Business Project Manager

    Oct 2016 - Jul 2018

  • Supply Chain Logistics Specialist

    Jun 2013 - Oct 2016

  • Excecutive Assistant

    Apr 2011 - Jun 2013
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  Hp

  Aug 2018 - now

  - Managed strategic planning and execution structure internally and with stakeholders: Drove cross functional deliverables required by business and stakeholders.- Led & influenced policy and process creation during Covid-19 pandemic to ensure safety of 1000+ customer facing employees while meeting customer requirements by collaborating with multi-disciplinary teams: operational, HR, legal, privacy, health & safety.- Provided guidance and support in key projects and initiatives focused on improving customer journey. - Led critical & complex internal processes creation and redesign to deliver savings and manage resources through requisition and headcount programs.- Developed a people culture: participated and supported people strategies and programs to increase employee engagement (2% improvement from previous year), inclusion index, growth mindset and company values. Drove culture through organizational communications. Show less - Lead cross-organizational teams to achieve industry certification for operational highest industry standards: Technology Services Industry Association (TSIA) Rated Outstanding.- Designed multi-year strategy to drive operational improvements delivering an enhanced customer experience, based on external benchmarking and audit results.- Coordinated and executed external audits in multiple locations with over 90 internal subject matter experts.- Built stakeholder relationships and communications across organizations to ensure support and alignment.- Managed commercial relationship with external vendor to ensure procurement, legal and financial compliance. Show less

  • America Field Delivery Strategic Planning Manager

    Aug 2019 - now

  • AMS Program Manager

    Aug 2018 - Aug 2019