Fahad Mohammed

Experience

• 

  ULINK BUSSINESS CENTER

  Apr 2015 - Aug 2018

  System Administrator - Junior

  Achieved Seamless Software Management: Successfully installed, updated, and managed a diverse range of software applications, ensuring seamless compatibility, enhanced functionality, and robust security across the organization's systems. Implemented efficient deployment strategies, reducing software conflicts by 20% and enhancing user experience.Strengthened Data Integrity and Accessibility: Organized and maintained file systems, implementing efficient storage, retrieval, and backup mechanisms to safeguard critical data. Implemented best practices for file management, resulting in improved accessibility and data integrity. Reduced file retrieval time by 30% and implemented automated backup solutions, reducing data loss incidents by 25%.Maintained a Secure Computing Environment: Controlled user access and permissions, meticulously administering user accounts, passwords, and security settings. Implemented granular access controls and user authentication protocols, maintaining a secure computing environment. Achieved a 99% compliance rate with security policies and minimized the risk of unauthorized access or data breaches. Show less

• 

  Ghana Ports and Harbours Authority

  Sept 2019 - Sept 2020

  IT support -Tier 1 and 2

  Streamlined IT Infrastructure: I Installed and configured computer hardware, software, networks, printers, scanners, Active Directory, and Office 365, optimizing infrastructure connectivity and ensuring seamless operations. Reduced system downtime by 15% through efficient hardware and software deployments, resulting in increased productivity.Streamlined IT Infrastructure:I Installed and configured computer hardware, software, networks, printers, scanners, Active Directory, and Office 365, optimizing infrastructure connectivity and ensuring seamless operations. Reduced system downtime by 15% through efficient hardware and software deployments, resulting in increased productivity.Proactive System Maintenance and Issue Resolution: I Proactively monitored and maintained computer systems and networks, implementing preventive maintenance and upgrades for optimal performance. Conducted effective troubleshooting and diagnostics, swiftly resolving hardware issues and replacing equipment as needed. I Reduced system failures by 25% through proactive maintenance, ensuring uninterrupted operations. Show less

• 

  Azubi Africa

  Aug 2022 - Oct 2023

  Cloud Solutions Architect -Junior

  Terraform expertise:With my Terraform expertise, I efficiently manage infrastructure resources, resulting in a 30% improvement in resource utilization. I have successfully provisioned and configured 20 DynamoDB tables, ensuring seamless data storage and retrieval.Cloud solutions proficiency:As a cloud solutions expert, I have delivered projects using Amazon S3, CloudFront, and various database services. My focus on performance and reliability has enabled me to achieve a remarkable 99.9% uptime for implemented cloud solutions, ensuring uninterrupted access for users.Docker optimization:Through my expertise in Docker, I have optimized development and deployment processes, reducing deployment time by 50%. I have effectively orchestrated a cluster of 50 containers, enhancing collaboration among team members and boosting overall system efficiency. Show less

• 

  Limitless Technology

  Oct 2023 - Apr 2024

  IT SUPPORT Executive

  - Conducted weekly communication reviews, yielding a 20% increase in first-contact resolutions and a 15% decrease in escalations. - Delivered guidance on 10 cases/week, resulting in a 30% improvement in closure rates and a 25% reduction in handling time. - Implemented actionable solutions, achieving a 40% increase in successful closures within a month, and received 90% positive feedback while maintaining 95% adherence to protocols, leading to a 20% decrease in reopened cases due to violation Show less