Amy Krieger

Experience

• 

  McDonald's Corporation

  Sept 2004 - May 2010

  Crew Chief

  Started out as a crew member and over the 6 years I worked there I advanced to crew trainer and ending as Crew Chief. Focused on customer service, quality assurance and following procedures. Trained new and current crew members on proper procedures, sanitation processes an food quality.

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  American Paper Converters

  May 2010 - Aug 2010

  Intern

  Intenship focused on answering phone, filing, verifying orders, entering bills

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  Fox Cities Records Services

  Aug 2010 - Jul 2014

  Office Manager

  My daily operations consist of scheduling work orders, customer service, invoicing along with both accounts receivable and payable. I am an active member of our marketing team and responsible for updating our social media pages and writing the company newsletter. The nature of my work requires me to have strict confidentiality and security.

• 

  Stor-It Space Center, Inc.

  Aug 2010 - Jul 2014

  Office Manager

  Storage rentals, lien sales, billing

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  ARMS Inc. - Automated Records Management

  Aug 2014 - Feb 2015

  Customer Service Representative

  My responsibilities include providing excellent customer service while maintaining strict confidentiality. Active operations team member helping to process customer requests in a timely manner. Member of marketing team, creating ARMS Inc. monthly newsletter and helping maintain social media pages including Facebook, Twitter and Google+. Active participant in community chamber events. Pursing my NAID Certified Secure Destruction Specialist Accreditation. I also help provide training to team members to fulfill necessary industry accreditation requirements. Show less

• 

  ARMS Inc. - Automated Records Management Systems, Inc.

  Feb 2015 - Jan 2019

  Imaging Service Bureau Manager

  I managed and performed day to day operations for the Imaging Service Bureau at ARMS. This included identifying the workflow processes of each client specific job while ensuring imaging standards were practiced and followed. I worked as a liaison for all implementations between the client and project operations. Through project research I developed job instructions and project design (including documentation), analyze and modify workflow performance and support local sales staff in the imaging process. I worked with my team to set goals and targets and manage the throughput of each phase of imaging. I was also responsible for monitoring system utilization including local disk, supplies and imaging process, insure the proper backup of all related components as well as maintaining a proper DR process. My goal was to provide exceptional ongoing operational support to clients in an account management capacity. Show less

• 

  Iron Mountain

  Jan 2019 - now

  I manage and perform day to day operations for the Imaging Service Bureau at Iron Mountain- Green Bay. This includes identifying the workflow processes of each client specific job while ensuring imaging standards are practiced and followed. I work as a liaison for all implementations between the client and project operations. Through project research I develop job instructions and project design (including documentation), analyze and modify workflow performance and support local sales staff in the imaging process. I work with my team to set goals and targets and manage the throughput of each phase of imaging. I am also responsible for monitoring system utilization including local disk, supplies and imaging process, insure the proper backup of all related components as well as maintaining a proper DR process. My goal is to provide exceptional ongoing operational support to clients in an account management capacity. Show less

  • Program Manager, Digital Solutions

    Jan 2022 - now

  • Imaging Operations Manager

    Jan 2019 - Aug 2022