Sunil Damodar Kamath

Experience

• 

  Silgate Solutions Ltd

  Jan 2005 - Feb 2006

  Mortgage Specialist

  Responsibilities:• Perform a general evaluation of an application (financial documents, mortgage type etc.)• Help client choose the most appropriate mortgage.• Gather all important data from client (assets, debts etc.)• Verify information and references by contacting the right sources.• Correct mistakes and investigate inconsistencies.• Submit completed loan files for appraisal.• Act as point of contact between loan officers, underwriters and clients.• Ensure smooth communication between clients, real estate agents, and companies.• Abide by legal laws and regulations. Show less

• 

  EFunds International India Private Limited

  Feb 2006 - Feb 2007

  Technical Specialist

  • Install, modify, and make minor repairs to computer hardware and software systems.• Resolve tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.• Maintain system functionality by testing computer components.• Help design and implement networks.• Consult with users to determine appropriate hardware and software needs and assists in placing orders.• Maximize computer systems capabilities by studying technical applications and making recommendations.• Test compatibility of new programs with existing ones.• Gather data to identify and evaluate technical purchasing options.• Confirm program objectives and specifications by testing new programs, comparing them with established standards, and making modifications.• Evaluate vendor-supplied software by studying user objectives and testing software compatibility with existing hardware and programs.• Install software and necessary applications for workflow.• Train users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers.• Maintain system capability by testing computer components.• Carry out software, network, and database performance tuning.• Document hardware and software updates.• Keep up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies.• Prepare reference material for users by drafting operation instructions. Show less

• 

  FIS

  Feb 2007 - now

  • Remediating Vulnerability fixed on both Windows and Unix Platforms as Scanner recommendations and good practice as per Business norms.• Detect Vulnerabilities, prioritize remediation and Improve security outcomes.• Provide leadership hands-on technical direction to deliver problem, solution, tactical, and break-fix capability.• Work closely with both business-oriented executives and leads technology-oriented personnel to ensure adequate processes are in place and actions are being taken to mitigate identified risks proactively.• Develop strategies to identify, manage, and mitigate identified threats and vulnerabilities to attain desired risk profile and communicate strategies to key stakeholders.• Maintain appropriate management reporting mechanisms to facility communication across multiple levels within the organization.• Consult with other teams and assist them with leverage BigFix environment to deploy enterprise security products, or Upgrades of existing products to meet Customer or Statutory Compliance requirements.• Ensure Compliance for endpoints in a large-scale environment. Show less Responsible for transition and transformation of organization's goals, processes and technologies. Successfully implemented strategies for effecting change, controlling change and helping people to adapt to change. Strategies include having a structured procedure for requesting a change, as well as mechanisms for responding to requests and following them up.Applied a structured methodology and lead change management activities for various clients including Accenture, MetLife Home Loan Mortgage Corporation, Verizon, Webster, American Blue Ribbon Holdings, BMO Harris Bank, Brotherhood Bank & Trust, HSBC etc.• Served as the primary contact for the client, and responsible for client IT satisfaction.• Consistently provided excellent customer service to the client(s) as well as represent client needs and goals within the organization.• Built relationships with clients to encourage new and repeat business opportunities.• Ensured the RCA process is adhered to, with the client receiving an RCA within 48-72 hours.• Analyzed outage/incident/change, looking for trends, opportunities, and continuous improvement to reduce cost, reduce downtime, and increase customer SAT.• Reviewed all major deliverables to ensure quality standards and client expectations are met.• Ensured that all processes and procedures are completed and quality standards are met.• Track and report on all client projects / changes / growth.• Contributor and client advocate in Incident Management.• Chaired - Daily/Weekly/Monthly client calls, followed by written minutes and actions.• Recognize solution opportunities, help define requirements & assist in understanding the complexity, improvement scenario and long term strategy. Show less CHANGE MANAGEMENT SUMMARY • Planning of all changes through stakeholder engagement, analysis and participation.• Apply a structured methodology and lead change management activities/ Bridge calls.• Assess the change impact, reducing the impact of change on the business & increasing operational efficiency.• Establishing points of resistance & then developing plans to address those areas of concern.• Defining the scope of the Change Management processes.• Providing high levels of interpersonal team management.• In charge of using established methodologies and procedures to execute change with direct senior management exposure. INCIDENT MANAGEMENT SUMMARY• Responsible for sending all Incident notifications as per agreed process.• Chair Bridge calls for effective coordination, incident resolution, service restoration.• Continuously follow-up with support team for relevant notification updates per SLA, and drive resolution.• Follow the global Service Restoration Management Process.• Uses professional expertise to integrate work and make operating decisions on escalated issues.• Accountable for objectives where goals and operational processes are defined.• Prepare Root Cause Analysis (RCA) report in case of any Major Incident.• Provide input to and coordinate the development of the Network Incident Report (NIR) and the Root Cause Analysis (RCA), including initial recommendations to prevent the re-occurrence of a similar incident.• Manage client expectations and timely resolve issues in production and non-production servers.• Managed incident resolution from initial occurrence to successful outcome negotiated with other managers to establish priorities. Influenced product and project delivery through the incident management process. Worked proactively in identification of top recurring incidents. Assisted with development of incident process documentation & incident reports. Communicated with all levels of management.• Audits, Compliance and IT Security Show less • User account maintenance. Managing Active Directory users, groups, printers, rights and permissions, group policy. Access Management responsibility for daily basis request for ID creation, deletion, modification, password reset for all internal applications for employees and clients.• Administration of Creation, Deletion, Password reset and Account unlock of user access to Active Directory.• Ensured proper implementation of security functionality into projects via conduct of structured security testing and the evaluation of it. Ensuring delivery of the process as per agreed SLAs.• Number One Responsibility: Provide the absolute best support for all issues and 24/7 troubleshooting until problem resolution.• Ensuring timely completion of Task handled by other teams. Ability to effectively work in a team environment• Participation in Operations/Relationship calls/ Client interaction. Ensure day to day co-ordination with the internal support teams for smooth operations between teams.• Maintaining the productivity up to the mark, End User Privacy and Data Security.• Compliance to COPC & security standards. Weekly Review of Terminations Reports.• Administration of IDs on Active Directory and first level knowledge of IBM Mainframe, Tandem, JIRA, Remedy, Oracle, TACL, Data Navigator and Web based applications used internally.• Assisting senior team members with the identification of network vulnerabilities, interact as a team player to provide guidance to non-technical team members. Act upon information security threats reported. Show less • User account maintenance, planning, training and testing considering FrontDoor and SOX regulations.• Ensured proper implementation of security functionality into projects via conduct of structured security testing and the evaluation of it.• Have written Technical manual and Training guide on FrontDoor procedures, Dataset and ID creation.• Weekly Review of Termination Reports.• Ensuring timely completion of Task handled by other teams.• Managing Anti-Virus Servers all over India locations, Server Monitoring and Network Monitoring, Patch Management. Show less

  • FIS Risk, Information Security and Compliance

    May 2022 - now

  • Enterprise Technology Services – RIM

    Apr 2018 - May 2022

  • Enterprise Change Management

    Feb 2014 - Apr 2018

  • India Change & Incident Management

    Apr 2010 - Feb 2014

  • User Administration & Management Responsibilities

    Mar 2009 - Mar 2010

  • Applications Support Coordinator (SME)

    Mar 2008 - Mar 2009

  • Security Administrator

    Feb 2007 - Mar 2008