Sumit Baid

Experience

• 

  Satyam Computer Services Ltd

  Sept 2006 - May 2009

  Software Engineer

  ➢ Individual contributor as a Java programmer/ PLSQL developer using the design and technology specifications and design patterns➢ Developed provisioning & billing gateway using Java Web services serving as custom middleware solution between Peoplesoft CRM & Kenan billing system➢ Positioned at client site as lead support engineer during UAT phase.➢ At entry level, entrusted for performing Factory Acceptance Testing of next generation Network Element Interfaces developed by Comptel Communications (now Nokia) at vendor site Show less

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  Tech Mahindra

  Sept 2010 - Jan 2013

  Senior Software Engineer

  ➢ As a SI consultant, designed and developed Integration Components for end to end OSS BSS Implementation for Indian Telco moving towards converged care & billing on Oracle's PeopleSoft CRM & CSG Singleview➢ Lead developer of Order management, Service management, Account management and Dispute management Interfaces.➢ Core member of the team performing a complete traceability matrix based on RFP response, actual solution delivery, fit gap analysis and computation on enhanced CR effort benefit analysis Show less

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  Accenture

  Jan 2013 - now

  DELIVERY & PROJECT MANAGEMENT➢ Successfully delivered multiple projects for a large European telecom major, providing application management, infrastructure maintenance, billing operations, application development and testing services.➢ Led and managed a global team size of 45-50 FTE, grooming individuals to achieve their highest potential➢ Conducted architecture landscaping, data modeling & implemented data masking approach to ensure compliance with EU regulations & GDPR➢ Involved in solution design and defining test strategy for multiple upgrades & transformation projects➢ Managed the roadmap for pipeline projects, review tools, reporting and analytics➢ Performed due-diligence, risk assessment/mitigation and effective stakeholder management➢ Consistently maintained 4.6+ (out of 5) Team Engagement ScoreAUTOMATION CHAMPION➢ As an automation program manager, managing roadmap to deliver multi-million $ automation savings.➢ Review portfolio wise detailed implementation plan (estimations, tasks, dependencies, ROI) aligned to the business priorities - Define automation targets, cost to automate, expected value, schedule, and key milestones in the automation journey.➢ Implemented Accenture proprietary myWizard® driven automation (Intelligent Monitoring, AI enabled service management, myWizard® for application development), DevSecOps & Test Automation➢ Designed and implemented solution using Splunk for real time monitoring, metrics tracking and accurate schedule prediction for SLA governed critical business processes yielding 20%+ savings.➢ Conducted Client Co-Innovation workshops and Design Thinking sessions generating continuous improvement & automation opportunities➢ Led RPA bot’s implementation for automating user management, task management and reporting workflows bringing in 65% productivity improvement➢ Publishing account level case studies, success stories and client endorsements. Show less OPERATIONS MANAGEMENT➢ Managed a team providing 24*7 billing and mediation services to a European Telecom major encompassing multiple Op Co’s.➢ Ensured 100% SLA & SOX compliant delivery➢ Transformed the operating landscape from rudimentary manual monitoring to real time multi-site billing operations control center – offering predictive analytics, alerting and automated failure resolutions.➢ Build a team that owned enterprise applications and platforms. Responsible for overall infrastructure, disaster recovery, high availability, performance, capacity, upgrade, and uptime SLASERVICE MANAGEMENT➢ Served as Problem Manager reporting directly to customer CIO office managing a complex portfolio of multiple applications encompassing different service domains.➢ As SRE lead, established service onboarding framework which helped reduce production incidents by 25%➢ Conducted major incident management reviews and led service improvement plans.➢ Contributed towards setting up enterprise service desk bundled with intelligent knowledge management ensuring multiple shift-left initiatives.➢ Evaluate the problem areas concerning recurring Incidents, root cause analysis and budgeting for permanent solutions necessary Show less

  • Manager

    Dec 2021 - now

  • Associate Manager

    Dec 2018 - Nov 2021

  • Team Lead

    Dec 2014 - Nov 2018

  • Analyst Programmer

    Jan 2013 - Dec 2014