Sierra Grahn

Experience

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  Allstate

  May 2011 - May 2012

  Customer Service Representative

  Ensured customer satisfaction and efficient service in auto and home coverage changes, policy updates, and problem-solving. Prompt and thorough service was provided while assisting agents with cross-sell opportunities.

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  Marathon Petroleum Corporation

  Jun 2019 - Jan 2022

  Process Operator

  Responsible for the direct oversight and operation of petroleum product plant maintenance coordination and implementation of regulation standards. Daily role involves problem solving, quality control, excellent written and verbal communications regarding process status and goals, and strong attention to detail to ensure safety requirements and product specifications are met. Multitasking abilities are utilized in managing maintenance projects and in prioritizing process duties. Identified efficiency bottlenecks and worked with supervisors to expedite processes for most effective use of personnel and excelled in scrupulous documentation of maintenance completions and sample results for accounting purposes. Show less

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  Charles Schwab

  Jun 2023 - Oct 2023

  Account Solutions Associate

  Client-Centric Solutions: Provided support for critical requests as the primary point of contact for retail services, delivering efficient and effective solutions that ensured superior client experiences, minimized disruptions, and maintained strict FINRA compliance.Innovative Project Leadership: Orchestrated the enhancement of the Innovation Station, collaborating with subject matter experts and associates to streamline company-wide updates. Demonstrated leadership in fostering a more informed and agile work environment.Strategic Problem-Solving: Led a winning team in the 2022 Business Summit Challenge, presenting a unique podcast-based financial literacy solution for Gen-Z. Displayed innovative thinking and strategic insight by offering a fresh perspective on engaging young audiences.Detail-Oriented Account Management: Exemplified meticulous attention to detail by efficiently resolving complex account discrepancies, mitigating client inconvenience and maintaining data integrity. Show less

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  Refined Technologies

  Nov 2023 - now

  Current role focuses on collaborating with prep team to provide logistics and resources for Refined Technologies (including CruzAlta, ReNu, Upstream, RTI Core Artisans) for on-boarding, training, site-specific training, FRC/equipment provisions, travel, and compliance purposes. Daily role is highly dependent on internal and external communication, attention to detail, and coordination with site contacts to best serve our talented fleet as they provide the highest level of service and care to our valuable clients and business partners. Show less

  • Proposal Specialist

    Jan 2025 - now

  • Operations Support Specialist

    Nov 2023 - now