Experience

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  Infosys

  Oct 2007 - now

  I am being a part of Production Support team where all BP Employes & Contracts located in London/Singapore/Americas BP offices who will directly contact us for issues with production applications in Oil Trading domain.Key Points;• Data to-day work with Incident, Change and Release Management activities.• Handling Priority 1,2,3 and 4 Incidents related to the application in Production environment• Operations support for BP Proprietary applications/Environments.• Investigate issues in deal flow between multiple integrated systems (via IL3) on a deal life cycle, starting from deal entry to deal exposure/PnL calculations until deal reaches SAP for invoice.• Understand business, technical requirements and High Level Design of the application that is supported.• Providing solution technically to the various day to day problems that arises in the oil trading applications in production environment (Middle office and Back office area).• Having good knowledge on reference data integration between multiple systems• Approving all types of changes (Normal/emergency/Latent) on a production environment and co-ordinate with release team for smoother execution of a release.• Working on Problem management post a major incident and perform RCA to avoid similar instances in future.• Analyze repeated incidents and make proactive calls to avoid it or fix it on a production environment.• Update CMDB whenever required and keep it updated all time for all the applications we support.• 24x7 on call support & Build competency of team members.• Manage knowledge base repository.• Implementing DR testing exercise once in a year.• Performs Application testing as per the test plans when a release or code fix happens and ensures the smooth functionality of the application in production environments• Keeping the services and application up at all time and restoring services at the earliest in case of failure by adhering to ITIL process Show less I am being a part of Application Support team where all BP Employees & Contracts located in London/Singapore/Americas BP offices who will directly contact us for issues with production applications in Oil Trading domain.Key Points;• Data to-day work with Incident, Change and Release Management activities.• Handling Priority 1,2,3 and 4 Incidents related to the application in Production environment• Operations support for BP Proprietary applications/Environments.• Investigate issues in deal flow between multiple integrated systems (via IL3) on a deal life cycle, starting from deal entry to deal exposure/PnL calculations until deal reaches SAP for invoice.• Understand business, technical requirements and High Level Design of the application that is supported.• Providing solution technically to the various day to day problems that arises in the oil trading applications in production environment (Middle office and Back office area).• Having good knowledge on reference data integration between multiple systems• Approving all types of changes (Normal/emergency/Latent) on a production environment and co-ordinate with release team for smoother execution of a release.• Working on Problem management post a major incident and perform RCA to avoid similar instances in future.• Analyze repeated incidents and make proactive calls to avoid it or fix it on a production environment.• Update CMDB whenever required and keep it updated all time for all the applications we support.• 24x7 on call support & Build competency of team members.• Manage knowledge base repository.• Implementing DR testing exercise once in a year.• Performs Application testing as per the test plans when a release or code fix happens and ensures the smooth functionality of the application in production environments• Keeping the services and application up at all time and restoring services at the earliest in case of failure by adhering to ITIL process Show less Provide pricing quotations/solutions (Pre sales) for Access circuits and Routers globally for MPLS/VPN Networks.Key Points:• Understanding customer requirements globally, validating new request from sales and suggesting them a best and cost effective solution.• Pricing for Access/port and Routers globally for MPLS/VPN Networks.• Competing with other suppliers in market and make BT’s pricing solution win new business.• Vendor Management. Capacity Management. UAT/OAT testing for new products.• Consistently delivering against both qualitative and quantitative within SLA.• Effectively handling issues which arise during design & transition phase and co-coordinate between teams to resolve it as per the SLA.• Raise Incidents as per the Incident Management Process to fix the defects.• Produce Contract Amendment Form (CAF) for the change control processes as requested by the CAB (Change Advisory Board) for live services delivered.• Coordinated with Sales Team, Vendors and Technical teams to ensure smooth end to end delivery as in L2C (Lead 2 Cash) Show less Customer Project manager is a challenging role to own accountability of End-to-End service delivery of network circuits within SLA. It includes skill set like coordinating with various teams to understand order progress, Direct communication with clients for any delay/issues, people management, Driving order to implementation within CCD/CRD.key points:• Validating request from sales team, coordinating with various teams to understand order progress.• Provide deliverable s of various Telecom & Data products as defined in the SLA and support End To End delivery as per the Service Delivery process.• Fulfilling Project management Role, it encompasses various roles as Order Management, Validation, Order Processing, Order Tracking, Service follow ups and engagements until Service is delivered to the Customer. • Effectively handling issues arising during provisioning phase and co-coordinate between teams to resolve it as per the SLA.• Responsible for Provisioning, Modification, Change and Cease of the service provided to the Customer.• Escalate appropriately when there is a breach in SLA during the Service transition Phase.• Responsible for arranging/leading Test and Turn up calls between customer and internal teams at service launch. 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  • Project Manager

    Jul 2019 - now

  • Production Support Lead

    Aug 2015 - Jun 2019

  • Production Support Analyst

    Aug 2014 - Jul 2015

  • Production support Analyst

    Mar 2011 - Jul 2014

  • MPLS/VPN pricing Specalist - British Telecommunications

    Jan 2009 - Feb 2011

  • Customer Project Management(CPE) - Level3 Communications

    Oct 2007 - Dec 2008