Experience

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  New york city housing authority

  Jan 1989 - Jan 1992

  It trainer

  Part of IT team of the NY Law Dept. responsible for implementing and cross-training legal staff (200+) from WANG to Banyan PC Network (WordPerfect Office).

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  Federal deposit insurance corporation

  Jan 1992 - Jan 1994

  Banyan network administrator

  Banyan Network Administrator to the NY Legal Services Office of the FDIC. Maintained network connectivity to the Washington, DC office and served as a one-person IT Dept. providing technical and applications support to 35 users in the NY office.

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  Productivity point international

  Jan 1994 - Jan 1996

  Applications trainer

  Originally hired as a consultant to conduct Banyan Network Administration classes for the United Nations, but then continued to conduct training in all MS Office applications for this training company's other clients.

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  Stroock & stroock & lavan llp

  Jan 1997 - Jun 2003

  Technical training & support specialist

  Initiated from conception a Computer Training Dept. after firm converted from a VAX system to a Novell PC Network (running MS Windows & MS Office) in 1997. Continued to provide computer training and technical support to legal and non-legal staff (over 600 users) in MS Office applications, Time & Billing applications, Document Management applications and other various legal software applications.

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  The learning center

  Sept 2003 - Apr 2004

  Applications trainer

  First job after relocating to Las Vegas, NV - conducted classroom training and updated user documentation in all software applications (i.e. MS Office applications) for the clients of this Computer Training Center. Also served as consultant to Clark County District Family Courts during conversion from WordPerfect to Word XP - wrote training outlines and user documentation, conducted classes, and designed templates and macros for legal forms.

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  Advanced legal systems

  Jun 2004 - Jul 2006

  Applications consultant | project manager

  Served as Project Manager for the implementation of legal software applications (i.e. WestLaw ProLaw and Lexis/Nexis Time Matters – both document management and legal accounting systems) for several Las Vegas & Reno law firms. Also specialized in WordPerfect to Word conversions providing cross-training and creating templates and macros using VBA script.

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  Encore productions

  Aug 2006 - Feb 2010

  Training manager

  Implemented and managed Encore’s Employee Development Program. Designed all courseware, wrote user documentation, conducted classroom training and developed on-line tutorials for both soft skills training (New Employee Orientation, Compliance Training, Customer Service Training and Managerial Training) and technical skills training (Encore's Events Management System and MS Office applications).

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  Brownstein hyatt farber schreck

  Mar 2010 - Oct 2011

  It regional trainer

  Was one of a two manned-IT Department for this national law firm whose home base is in Denver, CO. Provided desktop support and conducted training for 100+ legal staff (attorneys, paralegals, secretaries, etc.) on all MS Office applications and various legal software applications.

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  Optum

  Nov 2011 - Dec 2021

  Associate business systems analyst | ehr applications trainer

  Part of the Mountain West Technology Dept. serving Optum/Southwest Medical Associates multi-specialty medical groups throughout Las Vegas, NV. Responsible for designing courseware and conducting classroom training for clinical staff (doctors, nurses, medical assistants, front desk staff,etc.) to use various medical software applications (Allscripts Enterprise EHR, GE Centricity Business & RIS). Analyze workflow of each clinic to fully understand their need to use different EHR modules and advise programmers on improving current design. Conduct webinars and design e-learning modules for software upgrades and new processes. Show less

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  Savvy training & consulting, inc.

  May 2020 - now

  It consultant

  Using my past legal software training experience, update user documentation and e-learning modules (Adobe Captivate) for legal software application upgrades.

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  Efficient legal services, inc.

  Jan 2022 - now

  It consultant