Bernadette Mugo

Bernadette mugo

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location of Bernadette MugoNairobi County, Kenya
Phone number of Bernadette Mugo+91 xxxx xxxxx
Followers of Bernadette Mugo96 followers
  • Timeline

    May 2013 - Dec 2015

    Office Administrator

    America East Africa Corporation
    Apr 2016 - Jul 2018

    Communication Liaison

    Thevault360
    Current Company
    Aug 2018 - now

    Administrative Officer

    Braeburn Group of International Schools
  • About me

    Administrative Professional | Customer Service | Communication Management | Efficiency Expert

  • Education

    • Kenya utalii college

      2010 - 2010
      Certificate in customer care service
    • Iu international university of applied sciences

      2021 - 2024
      Bachelor of arts - ba
    • University of nairobi

      2007 - 2009
      Public relations/image management
  • Experience

    • America east africa corporation

      May 2013 - Dec 2015
      Office administrator

      ๐Š๐ž๐ฒ ๐‚๐จ๐ง๐ญ๐ซ๐ข๐›๐ฎ๐ญ๐ข๐จ๐ง๐ฌโ–ช Trained and onboarded new hires, ensuring their smooth integration into the team.โ–ช Maintained a well-organized filing system (electronic and paper) for efficient document retrieval.โ–ช Provided executive support to the CEO, including managing banking, handling sensitive data, and organizing schedules.โ–ช Conducted research for managers, scheduled and delegated administrative tasks as part of project management.โ–ช Utilized financial and HR expertise to process monthly payroll, create presentations, and handle payroll advice and leave forms.Key Achievementsโ–ช Increased staff productivity by 15% through the implementation of effective onboarding and training programs.โ–ช Implemented a new filing system, resulting in a 20% reduction in document retrieval time.โ–ช Reduced office downtime by 10% through proactive coordination of equipment maintenance.โ–ช Achieved a 15% reduction in office expenditures through strategic cost-control measures on supplies and the implementation of standardized ordering procedures.โ–ช Developed and implemented streamlined workflows to accommodate the growing workload within a lean team, maximizing overall productivity and output.โ–ช Consistently received positive feedback from executives for exceeding expectations and delivering exceptional service. Show less

    • Thevault360

      Apr 2016 - Jul 2018
      Communication liaison

      ๐Š๐ž๐ฒ ๐‚๐จ๐ง๐ญ๐ซ๐ข๐›๐ฎ๐ญ๐ข๐จ๐ง๐ฌโ–ช Conducted research using the internet and other resources to accommodate specific client needs.โ–ช Checked voicemails and screened emails for effective communication management.โ–ช Transcribed audio messages accurately and efficiently.โ–ช Provided interpretation services in sign language, English, and local dialects as required.โ–ช Ensured that agendas stayed on track and aligned with projected guidelines.

    • Braeburn group of international schools

      Aug 2018 - now
      Administrative officer

      ๐Š๐ž๐ฒ ๐‚๐จ๐ง๐ญ๐ซ๐ข๐›๐ฎ๐ญ๐ข๐จ๐ง๐ฌโ–ช Provide principal administrative support to the Principal and teaching staff, coordinating various tasks within the school administration.โ–ช Schedule and coordinate parents' appointments with head teachers, deputies, and various coordinators; act as a key liaison with middle school parents.โ–ช Process admissions for new students entering middle school, and track the implementation of policies related to student administration.โ–ช Organize, monitor, and maintain accurate records for middle school students, ensuring compliance with school and educational regulations.โ–ช Manage and maintain records of school correspondence, including students' grades.โ–ช Facilitate effective communication between school administrators, teachers, and parents.โ–ช Collaborate with various coordinators and staff members to ensure smooth operations.โ–ช Ensure effective implementation of school policies and track progress in student administration.โ–ช Use organizational skills to efficiently schedule appointments, balancing the needs of parents and the availability of school staff.โ–ช Place special emphasis on being a key liaison with middle school parents, recognizing the unique needs and challenges of students in this age group.โ–ช Handle sensitive information with confidentiality, ensuring compliance with relevant privacy and educational laws. Show less

  • Licenses & Certifications

    • Fidelity investments - customer service job simulation

      Forage
      Aug 2024
      View certificate certificate