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Bernice Chan

Bernice Chan

Server

Followers of Bernice Chan288 followers
location of Bernice ChanToronto, Ontario, Canada

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  • Timeline

  • About me

    Catering Sales Manager at SoHo Hotel, Toronto

  • Education

    • Tsuen Wan Government Secondary School

      -
      High School Business and Financial Studies, Chinese History

      Aktywność i stowarzyszenia:Joined "Let Me Fly" which is a 2 weeks internship in different type of jobs. I was selected to work in the Harbourview Hotel Hong Kong (Position: Front Office) Assisted and organized events at high school, such as " Sport Day", "Swimming Gala", "School Open Day", "School Drama 2014" Ielts 6.5 scores (2014) A Red Cross member, a member of Putonghua committee team, IT Club committee team and librarian leader (2013 - 2015)Peer counselor at the high school (2011 - 2015)

    • Swiss Hotel Management School

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      Bachelor’s Degree International Hospitality and Event Management 1st Class Honours of Bachelor in International Hospitality and Event Management

      Aktywność i stowarzyszenia:- Participate in a manager position in the banquet and the World of Hospitality Event (2016, 2018) - Japan Kitchen Team of Swiss Hotel Management School's International Day (2016) - Participating in a French course and learning its grammar, vocabulary etc. - Hong Kong Performance Team of Swiss Hotel Management School's International Day (2015) Awarded the Honours of Swiss Higher Diploma & Bachelor in Hospitality and Event ManagementDecoration Manager of World of Hospitality Event (2018)Service Manager of the banquet team (2016)Class representative (2015, 2016, 2018)Supervisor of the class service team (2015)Sous Chef of the class service team (2015)

  • Experience

    • Saizeriya restaurant

      Jan 2015 - Jan 2015
      Server

      Welcome and serving guestsTake orders from the guestsEnsure the Food and Beverage environment is clean at all timesPreparation of food in hot and cold kitchens

    • Coco Ichibanya Curry House

      Jan 2015 - Jan 2015
      Server

      Welcome and serving guestsTake orders from the guestsEnsure the Food and Beverage environment is clean at all timesPreparation of food in hot and cold kitchens

    • Monarch Beach Resort

      Mar 2016 - Jan 2016
      Server Assistant

      - Ensured the achievement of utmost customer satisfaction with their dining experiences for repeat businesses and referrals

    • Cordis, Hong Kong

      Jan 2017 - Jan 2017
      Human Resources Trainee

      - Completed documentation & reports for business records - Organized 12 internal activities & 6 training courses for hotel staff

    • The Murray, Hong Kong, a Niccolo Hotel

      Mar 2019 - Mar 2020
      Human Resources Management Trainee

      - Facilitated recruitment efforts by organizing and conducting 150+ interviews and coordinating 3 career fairs, assessed hotel staff standard & service quality, handled staff engagement interventions & benefits, administrated records & maintained database- Created & organized more than 14 training courses, e.g. launched e-learning ; produced & edited e-learning videos - Updated Hotel Business Plan with Human Resources Director

    • Proactive Global Logistics Co., Ltd

      Jan 2020 - Jan 2021
      Sales and Marketing Management Trainee

      - Maintained relationships with customer & carrier, help resolve issues - Generated at least 8k+ shipment quotes for customers & set up shipment logistics- Created & manage link building strategies, content marketing strategies, & social media presences which attracted 10% new business - Managed email & social media marketing campaigns, develop engaging online contents, monitor & analyze content success

    • The Ritz-Carlton, Toronto

      Jan 2021 - Jan 2024

      - Generated $816k, contributing 23% of Food & Beverage Sales from October 2023 to August 2024- Boosted outlet revenue by 40% and expanded customer base by 20%- Managed 450+ restaurant and lounge events across three outlets, ensuring seamless transitions from sales to operations Proactively developed leads, upsold events, and maximized revenue opportunities- Established strong relationships with major bank institutions, law firms, healthcare organizations, A-list talent, and C-suite executives - Demonstrated proficiency in planning a diverse range of events including Social, Corporate, and Bridal events- Created comprehensive sales-related documents and reports, including proposals, contracts, menus, and BEOs Conducted informative site visits to showcase property facilities and offerings to potential clients- Managed 40+ festive activations to promote F&B outlets- Ensured exceptional service delivery to maintain guest loyalty and uphold brand standards Pokaż mniej

      • Food & Beverage Reservations Specialist

        Jan 2023 - Jan 2024

      • Hostess

        Jan 2021 - Jan 2023

    • SoHo Hotel Toronto

      Jan 2024 - now
      Catering Sales Manager

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Bernice Chan
      First Class Honours of Bachelor of Arts in Hospitality and Event Management Swiss Hotel Management School May 1, 2019 Awarded the 1st Class Honours of Bachelor of Arts in Hospitality and Event Management.
    • Awarded to Bernice Chan
      First Class Honours of Swiss Higher Diploma in Hospitality and Event Management Swiss Hotel Management School Jun 2018 Awarded the 1st Class Honours of Swiss Higher Diploma in Hospitality and Event Management.