Experience

• 

  Public domain ltd

  Jul 2011 - Dec 2012

  Telemarketer

  Analyze Research StudyConducted Telephone InterviewsInput Data

• 

  Resorts world bimini

  Apr 2013 - Apr 2014

  Front office agent / night auditor

  Conducted front office procedures (check in/check outs/reservations)Auditing & Daily System Roll Over of entire resortBalance all receipts and reports for food and beverage outletsResolved guest concerns & Answer telephone and direct calls

• 

  Atlantis bahamas

  Jun 2014 - Jun 2016

  Tour supervisor

  Supervised a staff of 30+ tour guides, cashiers and guest service agentsCreated reports & schedulesMaintained AquariumsConducted Tours & supervised access control

• 

  The cove atlantis

  Jun 2016 - Apr 2017

  Front office coordinator

  Maintained and organized numerous office files and reportsCashiering & Answering CallsResolved VIP guest concernsConducted all front office proceduresCheck-ins & Check OutsCreated Reservations

• 

  The cove, eleuthera

  May 2019 - Feb 2020

  Guest service agent / concierge

  Manage Entire Guest Stay From Pre-Check in to Post Check outBook Activities, Reservations and arrange transportationDeal With Guest Concerns

• 

  Coco bahama seaplanes

  Apr 2022 - now

  Charter sales specialist & air concierge

  I am a sales agent with loads of experience in the hospitality industry which gives me a slight edge in my position. I take care of my clients by booking flights, ground transportation, greeting them and taking care of all of their flight needs.