Phattareeya Pramoon

Experience

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  Bangkok Flight Services

  Jul 2016 - Dec 2016

  Passenger Service Agent

  - check in for passenger and Board passenger to the aircraft.- assist some special case ex: elderly passenger ,unaccompanied passenger.- prepare the document before and after flight.-care for safety of the passenger and check the dangerous goods before onboard. -check any document needed, when passenger travel to some country.

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  ISS Facility Services

  Jun 2017 - Jul 2018

  Public Relations Officer

  - Provide guidance to passengers using airport services.- Report lost property.- Handle complaints from passengers.- Announce various information at the airport.

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  Thai Lion Air

  Jul 2018 - Jul 2020

  Ticketing service officer

  - Use the SABRE program to book and modify tickets for passengers.- Prepare tax invoices when passengers make ticket purchases.- Coordinate with other departments e.g. lost and found, check-in counter, to facilitate convenience for passengers.- Check travel documents, such as passports and visas, for passengers traveling internationally.- Ensure safety and inspect dangerous goods before boarding the aircraft.

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  Bangkok Mass Transit System Public Company Limited

  Aug 2020 - Jan 2023

  Station Person

  - Sell ticket to passenger and introduce various promotions.- Provide accurate travel information and guidance on ticket usage to passengers for a smooth journey.- Support and assist the station manager in case of emergencies.- Receive training in safety, first aid, and passenger service to instill confidence in every journey.

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  Topcon Positioning Asia Group

  Mar 2023 - now

  Customer Support Officer

  - Coordinate with customers via telephone, Line, and email to report tool-related issues.- Develop smooth communication processes between technicians and customers.- Utilize the Express program to create the quotations and tax invoices.- Coordinate with oversea headquarters e.g. Japan and America for ordering spare parts.- Utilize the Label Editor program to create warranty stickers.- Use Excel program to prepare Delivery Order documents (DO).- Prepare shipping documents, including shipping invoices, packing lists, and claim sheets for tool repairs or claims abroad. Show less