Experience

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  Dominos pizzas

  Apr 2006 - Apr 2009

  Customer service representative

  Involved in all aspects of fast paced store environment, I was required to serve customers, handle cash, prepare food, and clean equipment and facilities.

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  Ryans iga ballarat

  May 2009 - May 2012

  Nightfill crew member

  As a part of the Nightfill team I was tasked with the stocking of shelves and rotation of stock after hours. This included the supplementary task of general store maintenance and cleaning, to ensure the store operated in a functional and presentable manner during business hours.

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  Wendouree machinery and sales

  Mar 2010 - May 2012

  Customer service/laborer

  Although focused upon customer service, my daily duties included cleaning and maintenance, inventory and preparation of stock and deliveries, and the supervising of other staff members. I was essentially employed as a laborer to assist in any role that was required, and utilized this opportunity to develop my skills as widely as possible.

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  Federation university australia

  Aug 2011 - Feb 2014

  Centre for environmental management - research assistant

  As a part of the CEM environmental consultancy team, I was involved in numerous ecological research programs. Habitat assessments and flora identification relating to fire ecology were the primary focus, however this extended to studies relating to herpetology, avifauna, and mammalogy. This work included data collection and analysis, and the use of 4x4 equipment and GIS mapping systems to develop formal scientific reports.

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  Department of environment, land, water and planning

  Oct 2012 - Jun 2014

  Victorian bushfire information line - customer service officer

  Operated by the Department of Environment, Land, Water and Planning, the Victorian Bushfire Information Line functions as a callcentre providing emergency information during bushfire events. This position, initially spanning the 2012/13 fire season, led to a permanent position within the Customer Service Centre dealing with all department enquiries. This fast paced customer service environment required a strong work ethic, a can do attitude, and exceptional communication/interpersonal skills.

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  Ibm

  Apr 2013 - Jun 2014

  Customer service officer

  As part of the Customer Service Team I responded to both phone and email enquiries regarding the IT requirements of clients. This included the provision of initial troubleshooting methods, and overseeing ongoing issues that were passed on to additional support teams for further assistance.

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  Department of environment, land, water & planning

  Jun 2014 - now

  Property officer

  Working for the State Government Public Land Administration team, I engage with a variety of stakeholders and external customers in regards to public land management. This requires the ecological assessment of Crown land, the ability to understand and interpret policy and legislation, and provision of policy based information in a clear and concise manner. As a mentor and supervisor to incoming employees, I have also refined my management skills in a supervisory capacity.