Rengin Myumyun

Rengin Myumyun

Technical Support Specialist

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location of Rengin MyumyunSofia, Sofia City, Bulgaria

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  • Timeline

  • About me

    Operations Team Manager at Alorica

  • Education

    • Technical University of Sofia

      2012 - 2016
      Bachelor's degree Engineering/Industrial Management
    • UCL

      2018 - 2019
      Master's degree Computer Science
  • Experience

    • Keelings

      May 2014 - Sept 2014
      Technical Support Specialist
    • Sugar Factory Plovdiv

      Sept 2016 - Apr 2017
      Internship Process Engineer

      Provides support to Production during the internal/external process/

    • United Living Group

      May 2017 - Dec 2017
      Electrician Team Leader

      Read blueprints or technical diagrams. Install and maintain wiring, control, and lighting systems. Inspect electrical components, such as transformers and circuit breakers. Identify electrical problems with a variety of testing devices.

    • Pret A Manger

      Jul 2017 - Dec 2019
      Assistant Manager

      Manages and leads a team of employees. Communicates company goals, safety practices, and deadlines to team. Provides help to management, including hiring and training, and keeps management updated on team performance.

    • Erith

      Nov 2018 - Apr 2019
      Assistant Project Manager

      Responsible for assisting Project Managers in coordinating the activities of a project to ensure cost, schedule, document control and quality standards are met.

    • Sofia Drafting Ltd.

      Jan 2020 - Sept 2020
      Team Manager

      Drawing structural features and details for buildings and other construction projects.

    • Alorica

      Sept 2020 - now

      • Assisted in enhancing and improving profitability analysis and reporting to enable little to no variance in actuals vs. forecast • Maintained client relationships and coordinated needs with several internal departments. • Prepared and presented weekly, monthly, and quarterly business review decks with insights and value-add proposals. • Led the development and implementation of quality processes and guidelines, monitored adherence, and ensured compliance with all regulatory requirements. • Oversaw the staff development and succession planning of Team Lead, middle-management and tier 1 roles, ensuring key talent retention and reduction in employee attrition. • Optimized the customer experience through process implementation and improvement. • Managed workforce planning and participated in recruitment, by creating and executing strategic ramp up and backfill plans. Show less

      • Operations Team Manager - EMEA

        Mar 2021 - now
      • Content Moderator

        Sept 2020 - Mar 2021
  • Licenses & Certifications

    • JavaScript Specialist Certification

      Imperial College London
      Jun 2024
    • Ethics, Leadership and Governance

      King's College London
      Oct 2017
    • Communications, Media and Public Policy

      King's College London
      Mar 2018
    • International Human Resource Management

      University of Cambridge
      Mar 2024