Alex MacDonald

Experience

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  TeleTech

  Jan 2002 - Apr 2005

  • Identified areas of development and improvement and make suggestions to support call centre metrics• Established and drive tactical and strategic Training & QA plans and initiatives.• Responsible for staff-related activities (interviewing, skill development, disciplinary activities)• Monitored and reinforced standards of performance• Implemented corrective actions and addressed issues of personnel• Created successful incentives to boost employee morale• Prepared evaluations to help CSR’s improve customer service skills and meet matrix objectives• Responsible for continuous cost reduction, process improvement and problem resolution • Supported programs and projects by sharing best practices, experiences and know-how Show less

  • Customer Service Training Assistant

    Jul 2004 - Apr 2005

  • Technical Support Agent

    Jan 2002 - Jul 2004
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  StarTech.com

  Jun 2005 - Dec 2012

  A pivotal role in expanding and nurturing crucial partnerships. I notably developed our largest value-added reseller from 380,000 CAD to an impressive 900,000 CAD in sales, underscoring my ability to drive significant revenue growth. Additionally, I actively supported their retail expansion, facilitating their growth from 3 locations to 5. Furthermore, I played a crucial role in enhancing supply chain coordination, resulting in an impressive average 95% fill rate on orders. Nurturing this key account demonstrated my abilities to earn trust and to strategically impact growth initiatives. Show less

  • VAR Key Account Manager

    May 2006 - Dec 2012

  • Technical Support Representative

    Jun 2005 - May 2006
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  Keystone Academic Solutions

  Jan 2014 - Aug 2018

  Senior Marketing & Communication Manager

  My first professional sales role after relocating from Canada. Responsible for the entire sales process, with a primary focus on sales acquisition. During my tenure, I achieved several significant milestones: I was the sole new hire to not only meet annual sales targets, I surpassed them. I consistently exceeded the monthly sales target of 110,000 Monthly Recurring Revenue (MRR) by an impressive 15-30% and outperformed the monthly demonstration targets by 30-50%. Additionally, my contributions extended to upselling, with 10% of my total sales attributed to existing customers and expanding our product categories. Show less

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  The Serial Killer Podcast

  May 2017 - now

  Head of Partnerships

  Responsible for planning and implementing sales, marketing, development and partnership programs.

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  Highered - EFMD Shared Career Services

  Sept 2018 - Oct 2020

  As a Sales Director for our talent acquisition platform, I achieved notable successes. I increased lead conversions by 10%, managed a team of 3 AEs and BDRs, and together, we generated 4.7 million NOK in revenue, meeting a critical budget milestone. My BDR team also excelled, boosting cold lead generation by 150% and product demonstrations by an impressive 300%. My leadership and strategic experience were instrumental in our company's growth and success in attracting top talent from leading business schools. Show less

  • Director of Sales

    Mar 2019 - Oct 2020

  • Senior Executive Sales Representative

    Sept 2018 - Mar 2019
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  Decisions

  Nov 2020 - Dec 2021

  Senior Sales Executive

  Taking pride in helping companies make their meetings more effective. In this role, I consistently achieved results and hit budget, surpassing MRR and ARR sales targets by an impressive margin consistently over 10%. On top of this, I consistently acquired an average of 5 new customers each month, showcasing my strong prospecting skills and my ability to build lasting client relationships.In addition, I focused on maximizing revenue from existing accounts, consistently delivering an impressive average of 20% in sales through effective upselling strategies tailored to existing customer needs. On average, I conducted 15 product demonstrations per month, proficiently presenting and highlighting the value of our products or services to new and existing clients demonstrating my customer-focused approach, and my commitment to driving revenue growth for Decisions. Show less

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  Clarify

  Jan 2022 - Dec 2023

  Strategic Partnerships

  Exceptionally proficient in acquiring qualified partnerships, consistently securing an average of 2 new partnerships each month while identifying lucrative opportunities with their short and long-term projects. In this role, I generate an average of 100 cold leads monthly underscoring my strong prospecting skills and dedication to expanding our customer base through partnerships. Furthermore, I conduct several C-Level product demonstrations every month, engaging with high-level decision-makers and streamlining the sales process by showcasing our product's unique value. Show less

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  Dolphin Interconnect Solutions

  Jan 2024 - now

  Head of Sales, EMEA

  At Dolphin Interconnect Solutions, my focus is on delivering cutting-edge PCI Express-based interconnect solutions. Including our ExpressWare software, IO cards, switches, and backplanes.We redefine multi-computer connectivity with advanced technology. We ensure low latency and high throughput for efficient data traffic management driving significant performance improvements. Committed to industry standards, such as PCI-SIG.