Charles W.

Experience

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  US Army

  Sept 2005 - Jan 2012

  Army Officer

  manage and supervise soldiers.Managed Training program in hazmat, networking, Force Protection, Safety and other military programs.ran the day to day operations by planning and executing task at hand. Budgeted a 1.5 million dollar property book which I was accounted for.Started new training exercise that the company took as there as there own and still uses today.Managed meetings and operated with foreign officials.Trained foreign military police and military on there job and how to keep there country safe along with the administrative piece as well.Coordinated troops and supplies internationally. Show less

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  Rapiscan Systems

  Jan 2012 - Aug 2012

  Field Service Engineer

  Started new Training Program and trained all new employees that were hired.Install all government securtiy equipment ie. barriers. cameras, computers, and other equipment the government wanted.Networked all compents to computer and programmed the computer to work properlyTroubleshoot all issues with equipment Maintained and trained and install all bag scanners and body x-ray machines that the government had ie. Airports, military bases, and borders worked on many motherboards and circuit boards and windows servers. Ghost hard drives to set up training stations for employees to work at. Show less

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  North Carolina Department of Health and Human Services

  Aug 2012 - Dec 2014

  Staff development specialist II

  Train State and county employees on North Carolina's new Curam based software system that has been implemented for the Department of Heath and Human Service.Trouble-shoot issues at a tier 1 and tier 2 level. Assisted on help desk, testing and content development.Worked with supervisors/directors on how to integrate the new software, also helped creating plans on how to improve on there weakness and utilize there strengths.Worked with caseworks on how to use the new software and retrained them on there process if needed. Developed Content for the working adult to learn from.Developed plans on how to work in the social services atmosphere and using the new program.worked with IT staff members on there networking and issue they are having with there systems. Show less

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  Nscglobal

  Nov 2014 - May 2015

  IT Specialist

  Remote services using multiple remote software ie. Dameware, RDP and IA client manager. I manage citrix user accounts, along with managing accounts in active directory. I maintain the user accounts on the network and servers adding peripherals, printers and any other devices to the servers , computers and the network. I am the main troubleshooter when any issues may arise. I managed the server room and handle clientele of 350 plus in one call center for any of the technology needs.

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  ICP Systems LLC

  May 2015 - Sept 2015

  Senior network technician lead

  I manage and troubleshoot a DOD installation computers, printers, and various other hardware and software and network needs. I handle day to day tickets and VIP tickets that have to completed in a small time frame window so there is no lag time in government operations. I advise individuals on technology advancements and improvements and ensure they are completely secure and following regulations produce by the government. I install and monitor networks for the DOD and manage a team of network professional that support over 10,000.00 users. Show less

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  Garretson Law Firm

  Nov 2015 - Nov 2016

  System Administrator
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  Rentokil Steritech North America

  Nov 2016 - Dec 2018

  • Service Desk Supervisor

    Dec 2017 - Dec 2018

  • IT Support Lead

    Apr 2017 - Dec 2017

  • IT Specialist

    Nov 2016 - Apr 2017
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  Wells Fargo

  Dec 2018 - Mar 2019

  Information Security Analyst 3
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  See The Matrix (STM Support)

  Mar 2019 - Apr 2022

  • Chief Information Officer

    Feb 2020 - Apr 2022

  • Help Desk Manager

    Mar 2019 - Feb 2020
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  BLUELINE TECHNOLOGY

  Jun 2022 - now

  Information Technology Executive