Experience

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  Conrad miami

  Oct 2012 - May 2015

  Bell captain

  Assured that all new hires were trained in the proper application of hotel procedures and standards. While assisting front desk, concierge, pbx, housekeeping, and in room dining.

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  Nobu eden roc hotel miami beach

  May 2015 - Feb 2016

  Guest services supervisor

  Supervise, train, and develope front desk, concierge, and bellman staff. Ensuring that all front of house guest service operations ran at the hotels highest expected level of service.

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  Aloft miami dadeland

  Feb 2016 - Aug 2017

  Front office manager

  Direct and manage all Front Office, Housekeeping and Food & Beverage personnel to ensure proper completion of all departmental duties. As the Front Office Manager, I am responsible for the proper execution of hotel functions as directed by the General Manager. These duties include but are not limited to: Internal and external Guest Satisfaction, Revenue Management, Sales and Marketing, Accounting and Finance. Overall, I ensure the proper training of staff, ensuring that the hotel is running at maximum efficiency . As a manager I constantly analyze, problem solve, and multitask, using business tactics to ensure proper hotel management. The Miami Dadeland Hotel converted into the Aloft Miami Dadeland Hotel on September 2016 which allowed me to be one of the leaders in the transition and opening of the hotel. Throughout this time I prepared and executed many operational duties, including but not limited to, staffing, scheduling, integration of systems, and purchasing of OS&E and FF&E. Show less

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  Cambria hotel miami miami airport - blue lagoon

  Aug 2017 - Jan 2019

  Assistant general manager

  At the Cambria hotel & suites Miami I oversaw the Guest Services, F&B, Sales, Housekeeping, and Maintenance departments. On a day to day basis, I reviewed and completed daily revenue reports, ensuring that all proper procedures were being followed, and the most accurate end-of-day information was being passed on to corporate. Operationally: I ensured that all departments were doing their required duties at the hotels expected level of service; while ensuring that budgeted goals were being met or exceeded. Handling all escalated internal and external guest inquiries in a timely and professional manner. Show less

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  Doubletree by hilton miami doral

  Jun 2019 - Sept 2021

  Assistant general manager
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  Marriott hotels

  May 2021 - now

  General manager