Experience

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  American addiction centers

  Sept 2012 - Feb 2015

  Behavioral health technician / case management
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  Obtaining mastery, llc

  Jan 2014 - May 2014

  Admissions coordinator
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  The palm beach institute

  May 2014 - Aug 2014

  Intake manager

   Took over admissions department as a consultant amid a downturn in census and overall facility profitability Developed and implemented call center protocol and trained/supervised all admissions and alumni employees  Oversaw full admissions cycle to include cash collection and maximized utilization of in and out of network insurance coverage Assisted business development team with establishing strategic partnerships and rebranding

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  Banyan treatment centers

  Aug 2014 - Nov 2014

  Director of admissions

   Developed all admission department policy and procedure, call center protocol, wrote all website content and created all tangible marketing materials for newly opened treatment center Directly supervised admissions, business development, and alumni departments Created comprehensive onboarding and training for call center and direct care staff Participated in local conferences and special events Key in preparing the facility and respective programs for state licensure, national accreditations, and ongoing compliance Show less

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  The last resort recovery center

  Mar 2015 - Jul 2016

  Director of admissions

   Directly addressed all incoming inquiries and oversaw full admissions cycle Evaluated clinical and medical suitability for admissions and handled referrals as appropriate Oversaw all documentation of business development efforts and creation of strategic partnerships Coordinated account management, crafting a Referent Touch System to increase brand visibility Developed all admissions protocol to include verification of benefits, intake assessment and prior authorization Played a key role in developing an onsite equine therapy program Show less

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  Nova recovery center

  Jul 2016 - Sept 2018

  Admissions supervisor

   Oversaw the full admissions cycle, handling operations from initial inquiry to enrollment and supervising admissions staff Managed clinical oversight in maintaining the milieu and payer mix at all locations Supervised all aspects of the onsite intake process across all locations and levels of care Monitored clinical documentation to maintain chart readiness for initial and concurrent utilization review

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  Land.com network

  Oct 2018 - Aug 2023

  Senior account manager

   Oversee operations across national and enterprise accounts, guiding Account Executives and Regional Sales Directors in sustaining client relationships to drive sales and retention. Perform new account onboarding, training and managing digital advertising and email marketing campaign efforts Lead collections for overdue accounts and contract renewals for existing clients across seven national territories  Author full-scale reports detailing account performance and product statistics to assist with customer satisfaction and account growth Provide advisement to clients concerning search engine optimization and digital ad product design Consistently surpassed weekly and monthly key performance indicators for virtual trainings, engagement initiatives, collections, and sales support Serve as a company representative at trade exhibitions and industry conferences Actively engage in creating and introducing departmental policies and procedures Key to training new Sales Executives and Account Managers Show less

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  C. l. butaud wines

  Mar 2023 - now

  Tasting room ambassador
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  C.l. butaud wines

  Aug 2023 - Jan 2024

  Harvest intern
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  Emphasys housing locator

  Mar 2024 - now

  Client success manager