Experience

• 

  Akin gump strauss hauer & feld llp

  Apr 2002 - Jan 2007

  Legal secretary

  Provided comprehensive legal secretarial support to the managing partner of a prestigious law firm and the Co-Chair of the Intellectual Property Department. Assisted in the preparation, filing, and prosecution of patent and trademark applications. Managed complex calendars and processed invoices. Supported attorneys with travel arrangements and expense reports. Assisted in the testing and implementation of new software templates.

• 

  Flaster greenberg pc

  Jan 2007 - Aug 2008

  Legal secretary

  Provided comprehensive legal secretarial support to the Chair of the Intellectual Property Department. Assisted in the preparation, filing, and prosecution of domestic, PCT, and 371 patent applications. Managed files efficiently using the Document Management System and processed fully executed documents. Supported attorneys and paralegals with travel arrangements and expense reports.

• 

  Macy's

  Dec 2010 - now

  Collaborated with store manager to boost employee engagement rating by 4%. Implemented new hiring strategies to increase store diversity by 1.9%. Resolved employee conflicts and maintained a 97.4% reliability rating. Developed and implemented innovative programs that boosted sales in Coat, Intimates, and Home businesses by 4%, 10%, and 12%, respectively. Successfully launched the Backstage Department, exceeding plan by 15% and facilitating its expansion to other Macy's stores. Led the onboarding process for new colleagues and oversaw the interview process for store management. Coordinated with store leaders to optimize post-production schedules. Managed a team responsible for balancing the vault and ensuring smooth cash office operations. Assisted in the administration of safety and accident reporting processes. Provided exceptional customer service to store visitors. Streamlined the new hire paperwork process. Organized in-store training schedules to optimize employee development. Maintained accurate cash flow and reconciled cash office deficiencies.

  • Manager, Business Administration

    Aug 2021 - now

  • Manager, Sales and Customer Expeerience

    Mar 2020 - Aug 2021

  • Administrative Support Team Supervisor

    Apr 2013 - Mar 2020

  • Administrative Support Team

    Dec 2010 - Apr 2013