Experience

• 

  Ipcs pvt. ltd.

  Aug 1995 - Mar 1998

  Team lead

  Supporting Wan network, PABX, Vendor Management

• 

  Amway india enterprises private limited

  Apr 1998 - Dec 2000

  Sr executive communications

  Network (Cisco) and Telecom design (Avaya), Operations, Telecom and Network Projects

• 

  Bank of america

  Jan 2001 - May 2010

  IT PLANNING & STRATEGY, SERVICE DELIVERY as per ITIL framework, IT OPERATIONS, PROJECT MANAGEMENT , IT FINANCIAL MANAGEMENT, BUSINESS INTELLIGENCE and TEAM LEADERSHIP Managing complete support, operations, design, implementation and delivery of various Network/ Telecom Infrastructure projects for the Bank.Six Sigma across key business processes to improve productivity across all elements of the business through Operational Excellence. Managing Network and Telecom Operations, Telecom regulations, FMS support for service delivery, Governance Process, Maintain Data Center and Data Center Projects.

  • AVP Technology

    Feb 2007 - May 2010

  • IT Infrastructure Manager

    Apr 2003 - Feb 2007

  • Telecom Specialist

    Jan 2001 - Apr 2003
• 

  Universal e-business solutions llc

  Apr 2011 - Sept 2015

  Head of operations

  Operational strategies in alignment with the strategic objectives of the organization, Project Management , Conceptualizing and implementing strategies for growth of business opportunities.Ensuring adequate staffing based on process requirement, attrition trends, process complexity etc.Leading and guiding the team to set out performance parameters/ deadlines; hold review meetings and monitor the progress of the project as per schedule, and ensured timely completion and delivery of the projects. Show less

• 

  Hcltech

  Sept 2015 - now

  Sr program manager

  Global Enterprise product support to Manage Team responsible for deployment of IT Infrastructure Transition and Transformation projects for Customers across Europe & APAC region.In addition to Customer Management, Escalation Management, Team Leading and Customer Satisfaction.