Experience

• 

  Pioneer credit recovery - a navient company

  Oct 2006 - Jun 2008

  Sr. collection manager

  • Assist in the implementation of a new office to support the business objectives of PA Tax Collections. Including, the creation of office procedures, hiring of staff, training development and execution and vendor management. • Work directly with the client to ensure the accurate and efficient execution of the contract requirements.

• 

  Navient

  Jun 2008 - Jun 2011

  • Elicit and document business requirements as a part of the project scoping and design phases for major system enhancement efforts. • Provide guidance on intersecting functionality and regulation impacting the project objectives.• Act as a liaison between the business and technology teams; presenting the project objectives in such a way to create clear and concise technology and quality assurance requirements. • Responsible for team development and training to ensure that business objectives and regulatory requirements were met within the Service Level Agreements (SLA).

  • Business Analyst

    May 2009 - Jun 2011

  • Sr. Manager: Skip Tracing

    Jun 2008 - May 2009
• 

  First data corporation

  Jun 2011 - Oct 2019

  Sr. project manager

  • Assist and support the cost estimating, management and deployment of Federal initiatives in support of the US Department of Federal Student Aid (FSA). • Manage cross-functional project teams on multiple projects simultaneously, supporting Navient’s $300 Billion student loan portfolio. • Focus teams on business objectives, mitigate project risk, and manage progress on projects across multiple teams to ensure on-time delivery and budget.

• 

  Fiserv

  Oct 2019 - Oct 2020

  Portfolio manager - education
• 

  Amazon web services (aws)

  Oct 2020 - now

  Customer solutions manager