Experience

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  Marriott international

  Jan 2008 - Jul 2015

  Operations manager

  - Provide knowledge about available products and services- Listen to others, attend to nonverbal cues, and respond appropriately - Address complex problems, questions, or complaints- Anticipate guest needs and modify the team's work activities, processes, and practices to meet these needs- Determines and directs implementation of frequency management policy

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  Uchealth

  Jul 2015 - Feb 2019

  Intake and access project manager

  - Provide precedent setting solutions to unique problems not previously encountered- Design group policies and access control lists to ensure compatibility with organizational standards, business rules, and needs.- Identify the root causes of problems; developing systemic solutions to address them and prevent them from reoccurring.- Collaborate across all directorates and agencies (internal and external to UCHealth) to develop efficient processes, tools, or procedures.- Provides frequency management advice, counsel and recommendations on I&A Project, research and development program managers, and contractors Show less

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  Front range community college

  May 2017 - Jun 2018

  Online supplemental instructor

  - Provide subject matter expertise about course requirements and materials- Work with clients, students, and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectation- Develop and monitor content on multiple Learning Management type systems to include ZOOM, MS Teams, and Blackboard- Use sound judgment to generate and evaluate alternatives, and to make recommendations. - Anticipate education needs and modify the team's work activities, processes, and practices to meet these needs. Show less

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  Snowbird

  Oct 2019 - Aug 2021

  Operations manager

  - Coordinate with leadership to ensure appropriate staffing for project team and manage staff both temporarily and permanently- Identify the root causes of problems; develop systemic solutions to address them and prevent them from reoccurring- Diagnose and resolve customer reported incidents, problems, and events.- Interprets, interrelates, monitors, performs, and reviews all legal, regulatory policies, and procedural requirements

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  Target

  Aug 2021 - Feb 2023

  Executive team leader

  - Provides expert leadership and managerial skills to advise other senior managers regarding operational policies encompassing people, budget, and processes- Help team make decisions which are complicated by the number and nature of existing policy, guidelines, and organizational goals - Reviews policy, regulations and plans for overall design, establishment, and control of systems and services, and impact on systems- Collaborate across team and outside of own team to organize planning sessions that elicit ideas for improving customer service and support.- Leading and executing business process improvement efforts for Target Show less

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  Sizzling platter, llc

  Feb 2023 - now

  Human resources manager