Experience

• 

  Pt. ibm indonesia

  Mar 2008 - now

  In charge of IBM Storage and Mainframe product maintenance, services and business development.Managing 7 IBM Technical Specialist and Professionals, and more than 10 field engineers to support whole Indonesia region. Responsible to manage effective and efficient financial aspect of the department, including timely project deliveries and revenue milestones, as well as maintaining cost effective operations. In charge of 14 key accounts in IBM Indonesia, for all kind of IBM and non IBM product. Responsible to deliver after sales support, one time projects, and also multi vendor managed services. In charge of the biggest CDM (Cash Deposit Machine) install base in Indonesia.Lead and manage more than 50 engineers throughout Indonesia to maintain a high level performance of client's CDM/CRM machines. Leading IBM Indonesia ATM/CDM operational team, account support representative, and part analysis. Maintenance support for networking devices such as CISCO and Juniper. Account Support, software development focusing in Java, C, and XML configuration.

  • Service Delivery Manager

    Apr 2019 - now

  • Service Delivery Manager

    Apr 2018 - Apr 2019

  • Service Delivery Manager

    May 2014 - Apr 2018

  • Team Leader - Global Technology Services

    Mar 2008 - May 2014

  • IT Specialist

    Mar 2008 - Dec 2011