James Barbosa

Experience

• 

  Homegoods

  Nov 2012 - Apr 2018

  Coordinator

  Providing a positive internal and external customer experienceAccurately processing and preparing merchandise for the sales floorfollowing company procedures and standardsActively training and mentoring associates as well as partnering withmanagement on associate training needs to increase effectivenessEnsuring associates complete given tasks in accordance with store planCommunicating with management and associates when setting andaddressing priorities during store operationAssisting loss prevention as needed and actively taking part in storeinvestigations when necessary Show less

• 

  Micorp Custom Auto & Truck

  Apr 2018 - Oct 2018

  Technician

  Provided technical performance work on automotive vehicles for leather,upholstery, remote start, keyless entry, and 12V electricalServiced both direct customers and contract work with dealerships to helpimprove vehicles on the lot and drive new sales revenue.

• 

  The Guitar Center Company

  Oct 2018 - May 2019

  Repair Technician

  Setting up, cleaning, adjusting, repairing, and conditioning guitars to best fit customers needsConducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.Utilize electrical and soldering skills in repairs and modifications

• 

  Pep Boys

  Nov 2018 - Sept 2019

  Sales and Operations Manager

  Guiding customer experience through store operationMaintaining a working relationship with commercial accounts to ensure thatall parts and equipment needs are met in a timely fashionLeading, coaching, and training a team of 10+ individualsTracking sales revenue, individual store goals, and KPIs across the team andorganization.

• 

  Heidelberg Engineering

  Sept 2019 - Sept 2021

  Service Engineer

  Troubleshooting, diagnosing, repairing, calibrating, and recertifying retinalimaging cameras and systems including OCT technologyTroubleshooting PC hardware, Windows 7 and 10, as well as proprietarysoftware issues across HP Z Series WorkstationsResponsible for repairing and imaging all incoming PCs from clients acrossthe US.Providing onsite IT and camera technical support to local clients

• 

  Sage Product Development, Inc.

  Sept 2021 - Apr 2024

  Constructing prototype medical devices and fixtures including mechanicalassembly, laser welding, component modification, and CAD work accordingto client and internal requestsRequisitioning supplies, materials, and componentsConducting testing of devices both mechanical and electricalGenerating technical documentation associated with R&D

  • Associate Engineer

    Apr 2022 - Apr 2024

  • Engineering Technician

    Sept 2021 - Apr 2022